Prime Asset Services (PAS) - Client Service Representative

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The Prime Asset Services (PAS) client services team is the first point of contact for all Prime client queries relating to the Asset Services. It will be the client service representative’s responsibility to ensure all issues are addressed in a timely manner, escalating matters to the line and department managers within Asset Services and relevant business Client Service Representative as and when required.

The key oversight elements of this role are:

• Act as Dedicated point of Contact with Prime Brokerage clients and Front Office
• Ensure the team have communicated all corporate actions to stakeholders in a timely fashion
• Monitor Ex Date / Pay Date Bookings to ensure entitlement posted
• Ensure events are elected and act as escalate to retrieve from client if late/non responsive
• Ensure all emails actioned or responded to within 2 hours
• Escalate delayed processes
• Provide out of hour’s coverage of all Prime related regions i.e. reviewing London /Hong Kong Mail Box
• Assist client on completing documentation related to events
• Act as an interface between clients and internal operations teams
• Monitor client re-hype positions and escalating for the position to be returned prior to key dates
• Provide value add service to clients by stepping in where required to assist on proxy vote issues

The team are also responsible for the Prime CASS short fall sign off, elements of client reporting and review of systemic errors.

The successful candidate will be responsible for building and developing the product offering to meet client expectations and adhere to industry best practice.

The supervisor will also be expected to actively participate in both Prime and broader Asset Services projects as and when they occur and ensure delivery is made with good quality.

Qualifications:

• Extensive working knowledge of managing complex and large inventory positions for corporate action and income events in EMEA markets. It is crucial the candidate has practical and working knowledge. Accuracy is of the utmost importance.
• Strong understanding of the non EMEA markets Corporate Action and Income processes is beneficial.
  

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.