SonicJobs Logo
Left arrow iconBack to search
  1. Home
  2. 07302, Jersey City, NJ
  3. Customer Experience Manager

Customer Experience Manager

Fair Harbor
Posted 6 months ago, valid for 17 days
Location

Jersey City, Hudson 07302, NJ

Salary

$75,000 - $80,000 per year

Contract type

Full Time

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Sonic Summary

info
  • Fair Harbor is seeking a Customer Experience Manager to lead their CX team and implement Salesforce Service Cloud while enhancing customer service through AI automation.
  • The role requires a minimum of 5 years of experience in customer service, with at least 2 years in a management position.
  • Key responsibilities include managing order flows, driving Salesforce rollout, and developing AI-powered workflows to improve efficiency.
  • The position offers a competitive salary range of $75,000 to $80,000 annually and emphasizes a collaborative, mission-driven work environment.
  • Candidates should possess strong project management skills and hands-on experience with AI/chatbots, along with a passion for sustainable practices.

Shape the customer journey with sustainable impact—lead CX, Salesforce Service Cloud, and AI automation at Fair Harbor

🌊 Customer Experience Manager

📍 Jersey City, NJ (Hybrid) | 💼 Full-Time | 👥 Customer Experience (CX)

🚀 Quick Take

Fair Harbor is looking for a Customer Service Manager to lead our CX team, launch Salesforce Service Cloud, and build AI-powered workflows that elevate how we serve our customers. If you love building teams, optimizing systems, and delivering best-in-class service—this role is for you!

🌎 About Us

At Fair Harbor, we design sustainable, high-quality apparel made for life’s adventures. Every product helps reduce plastic waste in our oceans. Join us and make a positive impact while shaping the future of customer experience.

🎯 What You’ll Do

  • Lead Operations: Manage order flows (Shopify, NetSuite, Salesforce, Gorgias, Loop Returns), escalations, and service KPIs.

  • Own Salesforce Rollout: Drive setup, customization, integration, and training for Service Cloud.

  • Supercharge Workflows: Build AI-powered tools (chatbots, guided responses, automations) to boost efficiency.

  • Run Special Projects: Oversee B2B orders (embroidery, corporate gifting) & VIP clienteling programs.

  • Coach the Team: Train and inspire CX agents, ensuring empathy, accuracy, and efficiency.

📊 What Success Looks Like

  • 🚀 100% Salesforce adoption within 90 days

  • 🤖 65%+ Tier 1 tickets resolved by AI workflows

  • ⭐ CSAT maintained at 4.7/5+

  • 💎 20%+ increase in VIP repeat purchase rate

✅ What We’re Looking For

  • 5+ years in customer service (2+ in management)

  • Experience rolling out and optimizing CRM/service platforms (Salesforce preferred)

  • Strong knowledge of service workflows (ticket routing, macros, automation, returns)

  • Hands-on AI/chatbot experience

  • Familiarity with B2B/custom orders (embroidery, monogramming, gifting)

  • Excellent project management, analytical, and communication skills

🌟 Why You’ll Love It Here

  • Join a mission-driven brand making a real impact 🌍

  • Lead tech-driven CX transformation ✨

  • Collaborative, growth-focused environment 📈

  • Hybrid flexibility & competitive compensation 💼 ($75,000-$80,000 annually)

👉 Ready to help shape the future of customer experience at Fair Harbor?
Apply today!



Learn more about this Employer on their Career Site

Apply now in a few quick clicks

By applying, a Sonicjobs account will be created for you. Sonicjobs's Privacy Policy and Terms & Conditions will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.

Logo
SonicJobs
Your next career move. Sorted.
Search jobsbackground image

Contact us

© 2017 - 2026 SonicJobs Inc. All rights reserved

Terms & Conditions | Privacy Policy | Browse Jobs