Company Description

We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.

Candidates should have familiarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience.

Job Description

Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations
$18/hr

Qualifications

High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment

Additional Information

Department Hours of Operation:
8 a.m. to 6 p.m. CST Monday through Friday
9 a.m. to 5 p.m. CST Saturday

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

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