Enterprise Voice Engineer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for defining the engineering approach within an end-to-end technology stack. This job will align to a technical domain but acts as contributor to multiple cross functional teams. Key responsibilities include engaging in development and production environments to identify and improve performance/capacity issues and creating and ensuring system design technology solutions comply with enterprise standards. Job expectations include providing and contributing to improvements in solution design, testing, and delivery practices.

The Enterprise Voice, Video, Meeting Space and Events Engineering Team is responsible for employee collaboration applications and services for Bank of America associates all over the globe. Our meeting spaces, telephony, video conferencing, audio conferencing and webcasting applications are  used daily by our 200k+ associates, including senior leaders, company town halls and Line of Business events ranging from small scale sessions to large scale events that are feature rich, white glove, accessible and scalable. The ideal candidate will be responsible for engineering deliverables, product lifecycle, feature enhancements, risk management, problem management and change management for their assigned applications.

Responsibilities:

• Own engineering deliverables for the Compunetix Audio Conferencing platform

• Manage platform lifecycle activities including upgrades, migrations, technology refreshes, and decommissioning initiatives

• Evaluate and implement product enhancements, new capabilities, and service improvements

• Drive problem management activities and root cause analysis for complex service issues

• Lead risk assessments and remediation activities related to infrastructure, security, compliance, and technology obsolescence

• Plan, review, and support production changes following enterprise change management processes

• Partner with vendors and internal support organizations to maintain platform stability and service levels

• Develop engineering standards, operational procedures, runbooks, and technical documentation

• Support high-profile executive meetings, board meetings, and enterprise events requiring white-glove service

• Ensure platform performance, resiliency, availability, and capacity are proactively managed

• Collaborate with security, infrastructure, networking, voice, and cloud engineering teams on strategic initiatives

• Provide technical leadership and mentorship to junior engineers and support teams

Required Qualifications

• 10+ years of experience supporting or engineering enterprise collaboration, unified communications, or conferencing platforms

• Experience managing enterprise voice, conferencing, or real-time communications solutions

• Strong understanding of telephony technologies including SIP, VoIP, PSTN, call routing, and audio conferencing architectures

• Experience with platform lifecycle management, including upgrades, migrations, patching, and end-of-life remediation

• Experience with incident, problem, risk, and change management processes in large enterprise environments

• Strong troubleshooting and root cause analysis skills for complex production issues

• Experience working with Windows Server, Linux-based systems, and virtualized environments

• Knowledge of high availability, disaster recovery, resiliency, and capacity planning concepts

• Experience working with vendors and third-party support organizations

• Strong written and verbal communication skills with the ability to engage technical and senior executive stakeholders

• Experience with Compunetix Conference Manager platforms or enterprise audio conferencing solutions

• Experience with Microsoft Teams, Teams Phone, Zoom, Cisco Collaboration technologies, or Webex platforms.

Desired Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent experience

• Familiarity with executive conferencing, board meeting support, and large-scale event technologies

• Experience supporting cloud-based collaboration platforms and SaaS services

• Knowledge of enterprise security, compliance, audit, and risk management practices

• Experience with automation, scripting, monitoring, and operational tooling

• Familiarity with SQL Server, virtualization technologies, and cloud-hosted collaboration solutions

• Experience managing technology modernization or migration programs

• ITIL Foundation certification or equivalent service management experience

• Experience working in highly regulated industries such as financial services

• Project management or Agile delivery experience

Skills:

• Analytical Thinking

• Collaboration

• Innovative Thinking

• Solution Delivery Process

• Solution Design

• Architecture

• Automation

• Influence

• Risk Management

• Technical Strategy Development

• Adaptability

• Application Development

• Business Acumen

• DevOps Practices

• Production Support

Shift:

Hours Per Week: 

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