Client Service Representative - LATAM

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships.  We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

OVERVIEW:

We are seeking a resource within the LATAM Client Service Team that works independently servicing institutional relationships to ensure an exceptional level of client service is met. This role supports institutional clients under direction from the Client Service Supervisor, works on cross-client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members.

RESPONSIBILITIES:

Client Servicing and Inquiry Response

• Work independently to respond to all client inquiries on a daily basis
• Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients
• Maintain a strong knowledge of BBH departments, systems and services across all products and businesses
• Introduce and familiarize clients with new technology, automation tools and BBH Worldview systems
• Participate in the coordination of new business and product implementations, conversations and special projects as required

Service Improvement

• Understand the way in which BBH and our clients operate to be able to suggest and implement changes
• Maintain a strong knowledge of industry initiatives to help anticipate future client requests
• Identify ways to improve productivity and efficiency within the team

Risk Management and Control

• Adhere to and assist in implementing all risk policies and procedures
• Monitor receipt of all client documentation
• Represent the department in cross office meetings
• Communicate deliverables and action items from these meetings to the Client Service Manager and Team Leaders/Supervisors

REQUIREMENTS:

• Bachelor’s degree in finance, accounting, or similar field
• Basic understanding of global custody and/or the financial services industry
• Client facing skills
• Excellent written and verbal communication skills both in English and Spanish is required
• Excellent problem-solving skills
• Basic understanding of Equity, Fixed Income, Mutual funds, and Alternatives funds is a plus but not required
• Team Player

Salary Range

$50,000 - $60,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being. 

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another. 

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation.  As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.