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Senior Customer Technical Support Specialist (Help Desk)

CSA Global LLC
Posted 4 months ago, valid for 17 days
Location

Jersey, VA 22481, US

Salary

Competitive

Contract type

Full Time

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Sonic Summary

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  • Client Solution Architects (CSA) is seeking a Senior Customer Technical Support Specialist (Help Desk) for a program in Dahlgren, VA.
  • The position requires a Top Secret Clearance and six years of professional experience in Help Desk Support using tools such as BMC's Remedy or ServiceNow.
  • This role is contingent upon the award of the program and will involve providing Help Desk Support.
  • Candidates must also meet the designation requirements for IAT Level III.
  • The specific salary for this position has not been disclosed in the job description.

Description

Client Solution Architects (CSA) is currently seeking a Senior Customer Technical Support Specialist (Help Desk) to support a program at Dahlgren, VA.



For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.


This position is contingent on award.


How Role will make an impact:

  • Help Desk Support using BMC's Remedy or ServiceNow

Requirements

What you’ll need to have to join our award-winning team:

  • Clearance: Must possess and maintain an active Top Secret Clearance
  • Six (6) years of professional experience in Industry, Federal or DoD Help Desk Support using a help desk tool such as BMC’s Remedy or ServiceNow
  • This position is required to be designated as an IAT Level III



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