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What you'll do
- Serve as first point of contact for IT support requests across 200+ users
- Resolve Tier 1 issues directly: password resets, account lockouts, Outlook and Teams troubleshooting, OneDrive and SharePoint access, printer and peripheral issues
- Handle Tier 2 work independently: Intune device policy adjustments, SharePoint permission and library administration, basic Power Automate flow maintenance, Entra ID user and group management, mailbox configuration changes
- Escalate complex architecture, security, and infrastructure issues to our MSP and track them through resolution
- Execute new hire onboarding and offboarding procedures (account creation, mobile device assignment, equipment provisioning)
- Deploy and support iPhones and Android devices through Intune, Apple Business Manager, and Samsung Knox
- Provide hands-and-eyes support for office hardware, networking, and audio/visual equipment
- Maintain and organize SharePoint document libraries and contribute to our IT knowledge base
- Support our CMMC Level 2 compliance program in coordination with our MSP and external compliance partner
Required
- 2–4 years of hands-on IT support experience in a business environment
- Solid working knowledge of Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, OneDrive)
- Hands-on experience with Entra ID or Active Directory: user provisioning, group management, password and MFA support
- Experience with Intune or another MDM platform, including device enrollment and policy assignment
- Comfortable running and modifying PowerShell scripts for Microsoft 365 administration
- Strong written and verbal communication — you'll be working with users at every technical level
- Ability to work on-site at our Georgia office daily
Strongly preferred
- CompTIA A+, Microsoft MS-900, or MS-102 certification
- Mobile device deployments at scale (50+ devices via Intune, Apple Business Manager, or Samsung Knox)
- Experience with ticketing systems (SuperOps, Jira Service Management, or similar)
- SharePoint Online administration and Power Automate experience
- Construction, AEC, or government contracting industry experience
Nice to have
- Microsoft SC-300, MS-700, or AZ-104 certifications
- Familiarity with M365 GCC or GCC High tenants
- Familiarity with CMMC, NIST 800-171, or other federal compliance frameworks
- Exposure to SIEM/EDR tooling (Wazuh, Microsoft Defender for Endpoint)
- Basic networking knowledge (DNS, DHCP, VPN troubleshooting)
Compensation and benefits
- Salary: $65,000 – $75,000 per year, depending on experience
- Health insurance:Â Medical, dental, and vision coverage
- Retirement:Â 401(k) plan with company match
- Paid time off:Â Vacation, sick leave, and paid company holidays
- Professional development:Â Paid Microsoft certification vouchers and study time
What we offer
- A clear growth path: this role is positioned to expand into systems administration as you build expertise
- Direct exposure to enterprise tooling: M365 GCC, Intune, Wazuh SIEM, and an active federal compliance program
- Working alongside an experienced MSP and senior leadership invested in IT done right
- On-site role at a stable, growing federal contractor
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