Assistant Restaurant Manager - Cherrywood

Position Summary: The Assistant Restaurant Manager is someone who is passionate about food and customer service. They are a problem-solver with a strong work ethic and leadership skills. The Assistant Restaurant Manager understands that customer satisfaction always takes priority, but efficient restaurant operations make it possible; they are an experienced leader with a goal to move up in the management field.

Qualifications: 

• Associates degree, or equivalent life experience in a supervisory role, preferred.
• Minimum 21 years of age required to be able to mix and serve alcohol.
• Minimum of two years Food Service experience required; one year of previous Supervisory / Management experience required.
• Must be able to work nights, weekends, and holidays as business levels require.
• Point of Sales system (InfoGenesis or other) experience preferred.
• Must be able to compute basic mathematical calculations.
• Ability to communicate in English with guests, coworkers, and management to their understanding is required.
• Must work both independently and in a team environment.
• Must be able to pass a background check.

Primary Responsibilities:

• Finance – Execute and track financial transactions as directed by Restaurant Manager.
• Personnel – Lead the service team to a level of high service, job satisfaction, and efficiency.
• Service – Ensure 100% guest satisfaction during all meal periods.
• Community – Exemplify local community stewardship.
• Team – Promote a team mentality within the restaurant and all Food & Beverage areas

Expectations & Responsibilities:

• Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
• Effectively manage the restaurant in the absence of the Restaurant Manager.
• Manages operations with passion, integrity, and knowledge while promoting the culture and values of the resort.
• Assist with scheduling and payroll.
• Implement new company policies and procedures by developing plans, standard operating procedures and instructing staff.
• Provide direction to shift leaders, and staff to achieve restaurant goals daily.
• Consistently review operations, and staff, to identify any problems, concerns, and opportunities for improvement.
• Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
• Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
• Ensure the restaurant meets or exceed standards in food quality, safety, and cleanliness at all times.
• Solicit guest feedback to understand the needs and wants of customers.
• Train and coach staff on guest services principles and practices.
• Follow restaurant policies and procedures, including those for cash handing and safety/security.
• Must be able to properly and effectively communicate with guests, in person and via phone.
• Monitor and maintain the point of sale system.
• Be proficient in Microsoft Office Suite, as these products are highly utilized as a team (Excel, Word, etc).
• Assist in new menu implementation and training.
• Must be able to take direction and delegate responsibilities.
• Must be able to work in a fast paced environment while remaining calm and professional at all times.
• Develop and implement creative solutions to areas of improvement.
• Assist in conducting staff and daily pre-shift meetings.
• Assist in any areas of the restaurant when staffing constraints require.

• Identify employee weaknesses and retrain as necessary.
• Complete all required training in all areas of the restaurant to ensure proficiency and ability to direct staff.

Essential Physical Requirements:

• Must be able to lift, and carry, up to 50 pounds across short-medium distance.
• Must be able to work on site due in person sales force and guest interaction.
• Must be able to work in, and around, a high-temperature kitchen for an extended period of time.
• Must be able to stand for entirety of shift while bending, stretching, and lifting as needed.