Senior Manager, Offer Managment

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.  We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.

At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.

Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.

We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The Senior Manager of Offer Management for the Wholesale & Agent Pricing Team is responsible for developing and executing efficient, accurate, and automated pricing strategies. This role focuses on optimizing pricing processes, ensuring rapid response times, and leveraging technology to drive operational excellence. The ideal candidate will lead a team of pricing professionals, enforce pricing integrity, and enhance system-driven decision-making to support the wholesale and agent sales channels.

• Develop and implement streamlined pricing workflows to improve speed and accuracy.
• Oversee the automation of pricing models and approval processes to reduce manual effort and errors.
• Ensure pricing execution aligns with business objectives while maintaining consistency and compliance.
• Leverage advanced pricing tools, AI-driven analytics, and CRM platforms to enhance efficiency.
• Collaborate with IT and data teams to implement automation solutions that optimize pricing operations.
• Continuously evaluate and upgrade pricing systems for enhanced performance and scalability.
• Maintain pricing integrity by enforcing rigorous data validation and quality control measures.
• Ensure compliance with internal policies, contractual agreements, and regulatory requirements.
• Monitor real-time pricing data to detect and correct discrepancies proactively.
• Lead and mentor a team of pricing analysts, fostering a culture of efficiency and precision.
• Set clear performance metrics and drive accountability within the team.
• Collaborate with cross-functional stakeholders to ensure alignment between pricing strategy and business needs.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Establish key performance indicators (KPIs) to measure pricing efficiency and accuracy.
• Conduct regular audits and post-implementation reviews to identify areas for improvement.
• Implement best practices to enhance speed, automation, and reliability in offer management.
• Other duties as assigned

What you bring to the table:

Education:

• High School Diploma or Bachelor’s Degree preferred

Experience:

• 7+ years of experience in pricing, offer management, or revenue operations, preferably in telecom, technology, or wholesale markets.
• Strong experience (5+ years) in pricing automation tools, CRM platforms, and data analytics software.
• Knowledge, Skills and Abilities:
• Proven leadership experience with a track record of managing and developing high-performing teams.
• Exceptional analytical, problem-solving, and decision-making skills.
• Ability to drive process improvements and implement automation solutions.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match

• Insurance options including: medical, dental, vision, life and STD insurance

• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization

• Floating Holiday: 40 hours per year

• Paid Holidays: 7 days per year

• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws

• Tuition reimbursement program

• Employee discount program

*Benefits listed above are for regular full-time position

The base salary range for this position is $120,000 - $130,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

Commissions at plan: Targeted commissions at full attainment is eighteen thousand dollars annually. Our sales total compensation offers the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered.  Discrimination of any kind has no place here.  We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.