Front Desk Associate

What you'll be responsible for:

The Front Desk Associate I serves as the primary point of contact for guests, assisting with check-ins and check-outs, basic reservations, and providing information about hotel services. This entry-level role focuses on delivering a friendly, professional guest experience while learning hotel systems and procedures.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet guests warmly upon arrival, verify reservations, and check them in/out accurately
• Assist with room reservations via phone, online platforms, or in person, using basic PMS functions
• Provide information about hotel amenities, local attractions, and directions
• Respond to guest inquiries and requests courteously and promptly
• Communicate with housekeeping, maintenance, and other departments to support guest needs
• Maintain accurate guest records and perform basic administrative tasks
• Follow all safety and operational protocols

Success Measures

• Guest check-ins and check-outs are accurate and efficient
• Guest inquiries and requests are handled promptly and professionally
• Positive guest feedback regarding friendliness and helpfulness
• Demonstrates eagerness to learn and follows procedures correctly

Qualifications

• Ability to interact with guests in a friendly, courteous, and professional manner. 
• Clear and effective verbal and written communication to understand and respond to guest needs. 
• Ability to maintain accurate guest information and handle transactions with precision. 
• Strong organizational skills and ability to multi-task.
• Knowledge of workplace safety procedures.
• Capability to address guest issues and find solutions to resolve complaints effectively. 
• Efficiently handle multiple tasks simultaneously, including phone calls, check-ins, and guest inquiries. 
• Familiarity with reservation systems and property management software. 
• Ability to work in varying temperatures.