Office Support Tech (Office Manager) I, II, or III: Johnson City Maintenance Office (Austin District)

This position performs administrative support-related work in a maintenance office or district headquarters. Work requires contact with private entities. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor.

Essential Duties:

Responsibilities for Maintenance Support Tech I, II, or III includes:

• Answers the telephone, evaluates requests, answers questions, routes messages, and serves as receptionist or front desk assistant.

• Assists district personnel with annual inventory of supplies, stockpiles and minor equipment.

• Conducts monthly spot inventories, verifies inventory findings, reconciles and coordinates with Business Services on adjustments needed.

• Edits correspondence, reports, forms, and documents for proper format, spelling, grammar, punctuation, typographical errors, syntax, style, sentence structure, content, and clarity.

• Maintains and updates office files/records/logs and a wide variety of automated systems in support of personnel, finance, budgeting, maintenance, inventory, contracts, purchasing, travel information, and permitting activities.

• Prepares statistical reports and verifies for accuracy and completeness.

• Reviews, prepares and negotiates applicable program purchases for services, office materials, supplies, tools and equipment and monitors contracts.

• Processes receipts and invoices for payment.

• Performs other job responsibilities as assigned.

• Maintains materials inventory.

Additional Responsibilities for Maintenance Support Tech III includes:

• Coordinates with district personnel with annual inventory of supplies, stockpiles and minor equipment.
• Composes and prepares correspondence and applicable recurring or special one-time reports and confidential and sensitive communications.

Minimum Qualifications:

Education: 

High School Grad or Equivalent in general education

Experience: 

Maintenance Support tech I: NO Experience Required. 

Maintenance Support tech II: 1 YEAR in administrative or clerical support, customer service, or related experience.

Maintenance Support tech III: 3 YEARS in administrative or clerical support, customer service, or related experience. 

(Experience can be satisfied by fulltime or prorated parttime equivalent) Substitutions for Minimum Qualifications

Licenses and Certifications: 

Valid driver’s license. This position requires driving a state vehicle.

Competencies for Maintenance Support Tech I, II, or III includes:

• Office management practices and procedures

• Automated record-keeping methods

• Applicable computer systems and applications

• Roadway maintenance concepts, methods and procedures

• Inventory/stock control procedures

• Purchasing methods and procedures

• Maintaining effective working relationships with others

• Dealing courteously and effectively with the public

• Preparing and maintaining confidential and sensitive records, files, and reports 

Additional competencies for Maintenance Support Tech II or III includes:

• Applicable laws, rules, and regulations

• Maintains composure when handling problems, stressful situations, continuous change, or unexpected developments

• Shows initiative and action beyond what is required to improve products or services; is self-starting and completes assignments independently without constant supervision

Additional Competencies for Maintenance Support Tech III includes:

• Communicating vision and direction of how an organization should function or a system should work under ideal conditions and conveying to others

Physical Requirements and Working Conditions:

• Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs
• Standing-prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and fingers

• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading

   

Conditions of Employment:

Please read the Standard Conditions of Employment for all positions.