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ChildServe is looking to hire an organized, efficient and customer service-focused Operations Coordinator to manage schedules and coordination for our outpatient service areas.Â
Schedule
- Full-Time, 40 hours per week
- Monday-Friday Schedule
What You'll Do
- Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.
- Complete data entry to collaborate with insurance and authorization team and the intake team.
- Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.
- Communicate schedule changes and reschedule needs to clients and providers.
- Collaborate with other services and community supports to schedule specialty services. Manage schedules to cover open services resulting from provider absences, illness, and vacations.
- Check in new clients and assure new patient packet is completed.
- Schedule interpreters as needed.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Employee Assistance Program (EAP)
- 403(b) retirement plan with company match
- Life and disability insurance
- Paid Time Off (PTO)Â
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What You'll Need
- H.S. Degree or GED equivalent required; some college preferred.
- Preferred: One year office/ administrative experience including customer service.
- Preferred: Knowledge of adaptive medical equipment
- Ability to work effectively, accurately, and efficiently with frequent interruptions.
- Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.
- Computer skills; specifically, Microsoft Office and experience using an electronic health record system.
- Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.
- Must exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe
- Ability to interpret and follow applicable policies, procedures, and regulations.
- Ability to communicate in English effectively for understanding, in writing and verbally.
Not sure if you hit 100% of the position expectations? Let's talk! Reach out to our Talent Acquisition team by emailing Careers@childserve.org.
Make a Difference Every Day at ChildServe
Make a Difference Every Day at ChildServe
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- ChildServe partners with families to help children with special healthcare needs live a great life.Â
- ChildServe is a leading pediatric healthcare provider with Iowa’s only children's specialty hospital, offering a variety of services and programs to meet each child’s unique needs.
- ChildServe’s four key specialty areas include: complex medical care, pediatric rehabilitation, autism and behavioral health, and community-based services. With a coordinated approach to care delivery, services are interwoven and streamlined, so families can address their child’s needs in one location.
- Established in 1928, ChildServe proudly provides more than 30 pediatric specialty services to nearly 6,000 children in Iowa each year.
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ChildServe is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email careers@childserve.org. ChildServe is an Equal Opportunity Employer.
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