Principal Service Mgmt Specialist

4 Days in the office from any of our locations in RI,  Iselin NJ, MA, Pittsburgh PA, Nashville TN, Dallas TX or Phoenix AZ and couple other locations

Role is not relocation eligible. 

Senior ServiceNow Developer 

Do you love building smart solutions in ServiceNow — and want to do it with a team that’s talented, collaborative, and genuinely fun to work with? We’re looking for a Senior ServiceNow Developer to help us expand and optimize our ServiceNow platform across multiple modules. We’re looking for a Senior ServiceNow Developer to join our group — a place where innovation, collaboration, and a bit of humor go hand in hand.

Why You’ll Love Working With Us

• Fun, Supportive Team: We take our work seriously, but not ourselves. You’ll be part of a group that collaborates, shares ideas, and actually enjoys the day-to-day.
• Remote Flexibility: Work from anywhere while staying closely connected to the team.
• Challenging Projects: You’ll work across modules like CSM, HR, IOP, Portal, and more to deliver impactful solutions hat keep our organization running smoothly.
• Room to Grow: We value initiative and encourage you to shape how we use ServiceNow going forward. Your expertise will help shape our ServiceNow strategy and mentor others on the team

What You’ll Do

• Design, configure, and development across CSM, HR, IOP, Portal, and other ServiceNow modules.
• Build user-friendly, scalable workflows that solve real business problems.
• Translate business needs into scalable, maintainable solutions.
• Create and enhance Service Portal experiences for a modern, intuitive user interface.
• Integrate ServiceNow with other enterprise systems (REST/SOAP APIs).
• Share best practices, perform code reviews, and mentor teammates.
• Collaborate with stakeholders to translate business needs into technical solutions.
• Stay ahead of ServiceNow updates and new features, bringing fresh ideas to the table.

What We’re Looking For

• 5+ years of ServiceNow development experience with strong skills in CSM, HR, IOP, ITOM and Portal. (Customer apps a plus).
• Deep knowledge of JavaScript, Flow Designer, Business Rules, and ServiceNow APIs.
• Proven experience designing scalable solutions across multiple modules.
• Solid understanding of ITSM; ITOM or SecOps a plus.
• Ability to design scalable solutions that follow best practices.
• Experience with integrations (REST/SOAP, etc.).
• Strong communication skills and a team-first mindset.
• Passion for problem-solving and delivering high-quality solutions.
• Bachelor's degree in Computer Science, Information Technology or equivalent industry experience. 

Pay Transparency 

The salary range for this position is $ 117,628 - $ 176,442 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.   

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

Job Applicant Data Privacy Policy

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.