Claims Agent (Seasonal)

Job Description

About Greenix

Greenix is one of the nation’s fastest growing service organizations, repeatedly recognized among Utah’s Fast 50 and named one of Utah’s Emerging 8 businesses to watch. We are committed to long-term, sustainable growth and to strengthening the experience of both customers and employees.

How We Grow:

• People: We reinvest in the business to develop talent, expand opportunities, and strengthen markets.
• Customers: We deliver sustainable, effective solutions—every service, every time.
• Sales: Essential in creating new opportunities, enhancing service offerings, building strong networks, and advancing the communities we serve.
• Profit: Profit enables future opportunities, services, networks, and community impact.

Award Winning Culture:

• Top Workplaces USA (USA TODAY)
• Top Workplaces regional awards: Utah, Michigan, Madison, Columbus
• MountainWest Capital Network Top 100
• Utah Business Fast 50

Why This Role Matters

The Claims Agent plays a critical role in ensuring accuracy and efficiency in our claims process. This entry-level position is perfect for someone who thrives on detail, problem-solving, and organization. You’ll work closely with the Claims Manager and team to research, document, and process claims while maintaining professionalism and confidentiality.

What You’ll Love About This Role

• Direct impact: Your work ensures accurate and timely claims processing that keeps operations running smoothly
• Problem-solving every day: Navigate unique situations and find solutions that make a real difference
• Collaborative environment: Work closely with a supportive team and leadership that values your input
• Growth opportunities: Learn new systems, sharpen negotiation skills, and build a foundation for career advancement
• A culture that values integrity and accountability: We do what’s right—always—and empower you to do the same

Our Accountability Culture

We use the Accountability Ladder to coach and develop teams.

• Accountable behaviors: Acknowledge reality → Embrace it → Find solutions → Make it happen
• Avoid victim behaviors: Unaware → Personal excuses → Blame others → Wait & hope → “I can’t”
  You’ll model accountable behaviors and help reinforce them across the organization.

Key Responsibilities

Claims Intake & Documentation

• Gather details and supporting documentation from customers, employees, and insurance providers
• Take statements from parties involved and ensure accuracy in reporting
• Maintain organized, detailed notes in the claims management system

Claims Research & Resolution

• Analyze claims to determine coverage and compliance with company policies
• Collaborate with the Claims Manager to resolve discrepancies and ensure timely processing
• Uphold confidentiality and professionalism when handling sensitive information

Customer Communication & Support

• Communicate clearly and professionally via phone and email
• De-escalate challenging conversations and manage expectations effectively
• Provide updates and guidance to internal and external stakeholders

Process & System Improvement

• Learn and operate multiple software platforms efficiently
• Identify opportunities to streamline workflows and improve accuracy
• Support continuous improvement initiatives within the Claims Department

What You’ll Do

• Communicate with customers, employees, and insurance providers via phone and email to gather details and documentation
• Take statements from parties involved
• Research and analyze claims in our management system to determine coverage
• Maintain accurate notes and ensure compliance with internal processes
• Handle sensitive information with discretion
• Collaborate with the Claims Manager and team to ensure accuracy

What Success Looks Like (First 6–12 Months)

• Accurate and timely documentation of all claims
• Strong relationships built with internal teams and external partners
• Demonstrated ability to manage multiple claims and prioritize urgent tasks
• Positive feedback from customers and internal stakeholders on professionalism and responsiveness

Who You’ll Partner With

• Claims Manager and Claims team
• People Operations Team and HRBP’s
• Customer Experience and Operations teams
• Internal stakeholders across corporate functions

Tools You’ll Use

• Claims management software
• Microsoft Office Suite (Excel, Word, Outlook)
• Internal communication platforms

What You’ll Bring

• High School Diploma or GED
• Minimum of 1 year Claims experience, preferably in Auto, Property, or Workers Compensation
• Strong attention to detail and problem-solving skills
• Excellent customer service skills with the ability to de-escalate situations
• Ability to learn and navigate multiple software systems
• Office experience preferred, but not required

What We Offer

• Medical insurance with subsidized premiums
• Dental, vision, disability, accident, and life insurance options
• 401(k) with company match
• Employee Assistance Program (EAP) for emotional, financial, and legal support
• Paid leave for life’s important moments
• Pest control service discounts (within our territory)

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Employment Type: Full-time, Seasonal

Employment length: 3 Months
FSLA Status: Non-Exempt (hourly)
Travel: None

Greenix is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to providing reasonable accommodation for qualified individuals with disabilities.

Ready to join a team that’s redefining the pest control industry? Apply today and help us build something extraordinary!