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Service Customer Care Representative / Dispatcher

Crown Equipment Corporation
Posted 3 days ago, valid for 17 hours
Location

Joliet, IL, US

Salary

$21 - $24 per hour

Contract type

Full Time

Life Insurance
Disability Insurance
Tuition Reimbursement
Flexible Spending Account

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Company Description:

 

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.

Job Posting External

 

Job Duties

  • Process incoming calls from both Crown customers and Service Technicians
  • Dispatch technicians
  • Enter technician payroll hours
  • Process parts and service billing
  • Create daily work orders
  • Maintain records and files
  • Assist other departments as needed

 

Minimum Qualifications

  • Less than 2 years related experience
  • High school diploma or equivalent

 

Preferred Qualifications

  • Excellent phone skills
  • Good communication, organizational, math and computer skills
  • Experience with Microsoft Office
  • Leadership skills, technical experience and knowledge a plus
  • Ability to multitask

 

Compensation and Benefits: 

Crown offers an excellent wage and benefits package for full-time employees.  Current benefits being offered include:

  • Competitive Wages.  The anticipated starting pay range for the position is $21 to $24 per hour; however, skills and related experience will be taken into consideration,
  • Health/Dental/Vision/Prescription Drug Plan with a company contribution to each,
  • Health Savings Accounts and Flexible Spending Accounts,
  • 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan.  You are always 100% vested in the company matching contributions.  
  • Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings,
  • Paid Parental Leave,
  • 9 Paid Holidays,
  • Paid Vacation accrued at a rate based on length of service and position,
  • 24 Hours of Personal Leave per anniversary year,
  • Birthday Pay for Non-Exempt employees,
  • Tuition Reimbursement up to $5,250 per calendar year.


No agency calls please.

 

Compensation and Benefits:

 

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities




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