Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job SummaryPerform, coordinate, and supervise and design, re-rate, retrofitting and root cause failure determination of components, equipment, and systems as requested by PS coworkers and Sulzer customers. Interact with both internal and external customers during all phases of the âGlobal Field Engineering Requestâ (GFER) process. Coordinate with service center(s) and factory to insure complete and proper support is offered following the department policies and procedures manual. Responsible for overseeing technical matters and supervising personnel as necessary to achieve project completion and satisfaction.
Key Responsibilities
- Provide customer service and respond to customer(s) technical issues and questions regarding pump systems: mechanical design improvements, hydraulic re-rates and enhancements, vibration analysis, pressure boundary analysis, metallurgical problem solving, corrosion/erosion, optimize plant systems/rotating equipment interfaces, maintenance and system operation/limitations, thrust calculations, seal flush plan optimization and baseplates. Process GFER's completely and accurately.
- Provide onsite support to customer sites to troubleshoot and solve (Sulzer and competitorsâ products) technical problems (system, mechanical, hydraulic, vibration, metallurgy, instrumentation & control). Make recommendations to solve these problems and, if necessary, coordinate and supervise personnel to achieve desired result and successful outcome.
- Identify ânew businessâ opportunities to increase revenue
- Assist PS sales personnel with technical issues and technical presentations. This support will often be âone on oneâ with customer with the technical content being paramount to obtaining orders. Provide technical input for quotes. Provide technical training for sales and shop personnel.
- Supervise revision of drawings and Bills of Material involving equipment design changes and upgrades. Prepare engineering documentation (drawings, calculations, reports) suitable for service center order processing.
- Special projects (Large Project Management, New business or technical/procedural development, HQ, warranty, nuclear related analyses/calculations/reports).
- Responsible for technical design and content of Packaging pump sets (pumps, drivers, baseplates, couplings, lube oil systems, seal flush & bearing cooling plans, minimum flow orifices, speed torque curve development) to RES customers.
- Assist service center coworkers with technical shop problems associated with ongoing repair and retrofit projects.
- Ensures current applicable disciplines are used in all Engineering activities (mechanical, hydraulic, metallurgy, instrumentation & control).
- Supports, cooperates with, and participates in company-wide EHS Management System which includes following all safety, health and environmental policies and procedures. Supports and cooperates in company-wide Quality Management effort.
- Performs other duties as assigned.
QUALIFICATIONS:
- Bachelorâs degree in engineering or related field or equivalent in training and/or experience
- Eight yearsâ experience in field, pumps, systems interface, and hydraulic applications preferred
- CAD Design (NX preferred)
- Excellent communication (both verbal and written) and interpersonal skills
- Very organized with ability to prioritize
- Ability to work under pressure
- Strong computer skills, with proficiency in latest âMicrosoftâ software. SAP and Siemens Team Center a plus.
- Valid US Driver's License for business related travel purposes
What we offer you
What we offer you:Â
- 15Â days of paid time off and 12Â company-paid holidays
- 401k plan with a 6% match
- Comprehensive health plan including medical, dental, vision, Life, short-term & long-term disability
- Health savings account matching
- Motivating wellness program
- Employee Assistance Program
- Paid paternal leaveÂ
- Gym re-imbursement
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
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We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
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