Customer Service Representative

Distribution Customer Service Representative

Pay: $21.46/hour
Schedule: Monday – Friday, 4:00 PM – 12:30 AM
Overtime: Occasional overtime and weekend work required

Position Overview

We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support warehouse and distribution operations. This role is responsible for handling customer inquiries, processing orders, coordinating shipments, and ensuring accurate documentation throughout the shipping and receiving process. The ideal candidate will have strong communication skills, experience in shipping and receiving, and proficiency with Google Sheets and Excel.

Essential Duties & Responsibilities

• Respond to customer inquiries regarding orders, shipments, invoices, inventory, and related issues in a professional and timely manner
• Process customer orders and maintain accurate records
• Generate stock and inventory reports to verify product availability
• Prepare shipping documentation and customer work orders
• Coordinate rush and special shipping requests with operations and traffic departments
• Follow up with internal departments to ensure customer service standards are met
• Verify invoices and ensure accurate account billing
• Provide shipment tracking and tracing information to customers
• Maintain damage records and backorder logs
• Communicate customer concerns or service issues to management
• Serve as a liaison between warehouse operations and customers regarding account activity and invoicing
• Maintain organized files and documentation related to customer orders
• Update and maintain process and procedure documentation for assigned accounts

Qualifications

• High school diploma or equivalent required
• Previous experience in shipping and receiving required
• Proficiency with Google Sheets and Microsoft Excel required
• Strong computer and data entry skills
• Familiarity with shipping systems such as UPS and FedEx
• Excellent communication and customer service skills
• Basic typing and 10-key skills
• Ability to work overtime, weekends, and extended hours as needed
• Comfortable working in a warehouse or distribution environment

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

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