Description

Basic Function

Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system.

Reporting

Reports

Primary Responsibilities

The acquisition and maintenance of customers
Accept and process current customer payments
Process order forms and references
Input customer information into the store computer for new lease agreements
Update customer information and account status in the store’s computer system
Answer incoming telephone calls and route them to appropriate person- as per the first up system
File and maintain customer folders and records
Assist customers on the showroom floor
Direct customer opportunities immediately to the Sales Manager – as it relates to sales and service
Maintain the appearance and organization of the customer transaction counter
Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management.
Maintain regular mailing campaign
Other tasks assigned by management

CSR First Ups

Monday-Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning

When Needed-Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement,

Saturday-Computer Cleaning

Daily-Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Counter tops, Showroom: Carpet, Showroom: Jewelry Case

Monthly-Purge Customer Files

Tue/Thur-Showroom: Appliances, Showroom: Bedroom Sets

M/W/F-Showroom: Cocktail/End Tables, Showroom: Dinettes, Showroom: Electronics

Requirements

Position Requires

Excellent interpersonal skills are required for daily customer contact
Professional appearance
Computer operation ability
Good communication skills
Excellent organization skills
Excellent telephone etiquette
Strong sales skills on the showroom or telephone
High energy level
Able to live 50 lbs.

Pre-employment

Successful reference check and verification, drug screen, criminal background investigation, and required testing.

Learn more about this Employer on their Career Site

Customer Service Representative