Patient Care Coordinator

Summary Statement

JP&O has served patients in Arkansas for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic.

We are seeking a Patient Care Coordinator at our Jonesboro, AR clinic. Our PCCs play a key role in delivering a positive care experience by ensuring that scheduling, documentation, and day-to-day operations run smoothly.  When you join Ottobock.care, you're not just starting a job. You’re becoming part of a movement that is redefining what’s possible in patient care. 

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Schedule or modify patient appointments. 
• ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. 
• ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.  
• ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. 
• ​Assist in securing insurance authorizations for patient cases as needed.  
• ​Create patient account profile in the Medical Record system. 
• ​Perform light shipping and receiving of medical device products and components. 
• ​Maintain a clean office work environment. 
• ​Accept cash payments from patients as appropriate.  
• ​Comply with Corporate Compliance and HIPAA responsibilities. 
• ​Perform other duties and special projects as assigned.​ 

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Customer service experience.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Generous Paid Time Off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• DailyPay by ADP