Personal Banker II

Job DetailsJob Location: Joplin - Joplin, MO 64804Position Type: Full TimeSalary Range: $19.10 - $22.00 HourlyJob Category: BankingAt Mid-Missouri Bank, we believe great work starts with great people.  We’ve built a culture where collaboration, innovation, and a little fun go hand in hand and were giving back to our community is part of who we are. Why You’ll Love Working Here A People-First Culture: We value respect, inclusion, and teamwork. You’ll be supported, heard, and encouraged to bring your authentic self to work every day. Community Involvement: From volunteer time to local partnerships, we’re proud to invest our time and talents into the communities where we live and work. A Fun Place to Work: Whether it’s team lunches, celebrations, friendly competitions, or casual dress days, we believe enjoying your workplace matters. Growth Opportunities: We’re committed to your professional development through training, mentorship, and clear paths for advancement. As we grow, you grow. We are seeking a detail-oriented and customer-focused professional who thrives in a fast-paced environment and can effectively manage multiple priorities with minimal supervision. The successful candidate will have experience opening and servicing personal and business accounts, including IRAs, and a thorough understanding of business entities, trusts, fiduciary relationships, and related documentation requirements. This role requires expertise in fraud prevention procedures, safe deposit box operations, account servicing, and regulatory compliance. The ideal candidate will also be skilled at identifying customer needs, cross-selling financial products and services, developing new business opportunities, and strengthening existing customer relationships through exceptional service and proactive outreach. Essential Duties Perform relationship, sales, product, educating, service initiating tasks, such as: Deposit account opening Online Banking / Mobile Banking setup & training Cash Management setup & training Production of Debit Cards and ordering customer checks Credit Card processing Safe Deposit Boxes Referrals for loans, insurance, trust, and merchant services Ensuring document imaging is accurate and up-to-date Assist Customers with transaction based requests, such as: Receives checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices Process savings withdrawals Cash checks: verify endorsement, receive proper identification, and ensure validity Issue cashiers checks: verify identity, ensure funds are collected, and check OFAC Process wire requests: verify identity, ensure funds are collected and follow outlined procedures and policies Identify counterfeit currency Accept loan payments: verify payment amount and issue receipts Process cash advances, redeem U.S. Savings bonds Maintain appropriate Currency Transaction Reports Balance and maintain cash drawer, buy and sell currency from the vault as necessary, ensuring that drawer cash limits are not exceeded Process safe deposit box payments Assist Customers with routine account-related requests/inquiries such as: Funds (manual and automatic) transfers Stop payments Inquiries about bank deposit products and service charges Inquiries about ATM and Debit Card usage and limits Inquiries about checking and savings account transactions Inquiries about funds availability and account balances Inquiries and troubleshooting for Online Banking, Cash Management, and Mobile Banking services Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary Research customer questions regarding electronic funds transfers and initiate Reg E disputes when appropriate, including the completion of all necessary documents and affidavits Perform customer requested research, including printing statement and check copies Comply with security procedures established to ensure safety for employees and customers, to safeguard cash supplies, to protect the privacy of customer account information, as well as, follow fraud prevention guidelines established to protect the Bank from unnecessary losses Other duties as assigned QualificationsKnowledge, Skills, and Abilities Maintain friendliness and professionalism through the proper use of tact & diplomacy when dealing with customers at all times Display a positive attitude and enjoy working with the public Strong verbal communication skills Strong mathematical skills along with accuracy Detail oriented Possess a great sense of organization, priority and time management Ability to work well under pressure Ability to identify, research and problem solve on a critical level and think on your feet Ability to be flexible and to multi-task on a regular basis Ability to work in a fast paced environment Strong knowledge of bank deposit products/services & regulations Strong technology skills and knowledge Physical Requirements Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds on occasion