Slot Technician - Two Coppers Casino - Juneau

Description

 Slot Technician 

Department:   Gaming

Covered   Position: Yes

Exemption   Status: Non- Exempt

Hourly Rate:  $30.00/Hour 

Purpose: The Slot Technician is responsible for the installation, maintenance, troubleshooting, and repair of electronic gaming machines (EGMs), including slot machines and related gaming equipment. This position   ensures all machines operate efficiently, securely, and in compliance with   Tribal Gaming Regulations, National Indian Gaming Commission (NIGC)  standards, and applicable federal and Tribal laws.

The Slot Technician   plays a critical role in minimizing downtime, supporting revenue generation,   and maintaining a high-quality gaming experience for patrons.

Essential Functions. An   individual in this role must be able to perform the following functions with   or without reasonable accommodation:

· Machine Maintenance   & Repair

· Install, configure,   test, and maintain slot machines and gaming devices.

· Diagnose and repair   mechanical, electrical, and software issues.

· Perform preventative   maintenance to ensure optimal machine performance.

· Replace components   such as bill validators, printers, buttons, and monitors.

· Troubleshooting &   Technical Support

· Respond promptly to   machine malfunctions and service calls.

· Identify root causes   of technical issues and implement effective solutions.

· Maintain detailed logs   of repairs, maintenance, and machine performance.

· Coordinate with   vendors for advanced troubleshooting and parts replacement.

· Compliance &   Security

· Ensure all gaming   machines meet Tribal Gaming Regulatory Authority (TGRA) standards and NIGC   requirements.

· Assist with machine   audits, inspections, and regulatory reporting.

· Maintain strict   adherence to internal controls, surveillance protocols, and confidentiality   standards.

· Report any suspicious   activity, tampering, or irregularities immediately.

· Operations Support

· Assist with slot   machine moves, installations, conversions, and floor reconfigurations.

· Support gaming floor   staff with technical issues impacting customer experience.

· Participate in   inventory control and parts management.

· Assist in preparing   machines for regulatory approval and licensing.

Requirements

Knowledge, Skills &   Abilities. A comprehensive set of capabilities   required to perform job tasks effectively:

· Knowledge of   electronic, mechanical, and computer-based systems.

· Ability to   troubleshoot and repair complex technical equipment.

· Strong attention to   detail and accuracy.

· Ability to read and   interpret technical manuals and schematics.

· Understanding of   gaming regulations, internal controls, and compliance requirements.

· Strong organizational   and documentation skills.

· Ability to work   independently and as part of a team.

· Effective   communication and customer service skills.

· Ability to maintain   confidentiality and handle sensitive information appropriately.

Minimum   Qualifications (education, experience, skills):

· High School Diploma or   GED required.

· Two (2) years of   experience in electronics, mechanical repair, IT support, or gaming   operations.

· OR a combination of   education, training, and experience that provides the required knowledge,   skills, and abilities.

· Ability to obtain and   maintain required Tribal gaming licenses and clearances

Preferred   Qualifications (education, experience, skills):

· Experience working in   a casino or gaming environment.

· Technical   certification in electronics, IT, or related field.

· Experience with slot   management systems (e.g., IGT, Aristocrat, Scientific Games).

· Familiarity with Class   II gaming systems and networked gaming environments.

Physical Requirements. The physical demands described here are representative of   those that must be met by an employee to successfully perform the essential   functions of this job with or without reasonable accommodation:

· Work performed primarily on the gaming floor and requires   standing, walking and active engagement for extended periods. 

Work Environment. The work environment characteristics described here are   representative of those an employee encounters while performing the essential   functions of this job:

· Certain   positions at Tlingit and Haida may have exposure to certain hazardous   materials or conditions. The   supervisor will review these if applicable.