Financial Counselor

About Us

Healing Body and Mind.

NeuroPsychiatric Hospitals is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs. Our hospitals use an interdisciplinary, multi-specialty approach that delivers high-quality, patient-centered care when it’s needed most.

With locations in Indiana, Michigan, Texas, and Arizona, we’re expanding access to our unique model of care across the United States. Join us and be part of a team dedicated to making a lasting difference in the lives of patients and families every day

Overview

Kalamazoo Behavioral Health Hospital is looking for a Financial Counselor in the Kalamazoo, Michigan area. The Financial Counselor will play a vital role in ensuring accurate, timely, and complete documentation for insurance verification, billing, and collections.

Benefits of joining NPH

• Competitive pay rates
• Medical, Dental, and Vision Insurance
• NPH 401(k) plan with up to 4% Company match
• Employee Assistance Program (EAP) Programs
• Generous PTO and Time Off Policy
• Special tuition offers through Capella University
• Work/life balance with great professional growth opportunities
• Employee Discounts through LifeMart

Responsibilities

• Audit admission packets and verify patient demographic information and insurance benefits in the patient accounting system.

• Counsel patients and/or guarantors on financial obligations, including out-of-pocket costs like deductibles, copays, and exhausted days.

• Collect payments and complete financial disclosure paperwork for patients seeking financial assistance.

• Prepare and submit adjustment forms for charity or administrative adjustments, obtaining necessary approvals.

• Establish and manage payment arrangements through promissory notes.

• Maintain and update collection logs, charity logs, and administrative adjustment logs daily.

• Report weekly to the Business Office Director (BOD) on collection activities and participate in accounts receivable meetings.

• Analyze data to determine appropriate courses of action for timely payment and resolution of accounts.

• Complete assigned worklists and manage accounts efficiently.

• Ensure compliance with federal, state, and hospital regulations and maintain patient confidentiality.

• Collaborate with internal teams like Accounting and the Business Office, as well as external insurance partners.

• Stay current with regulatory changes and hospital policies.

• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; Associate’s degree in business, finance, or healthcare administration preferred.

• Minimum of 3 years of experience in healthcare billing and collections required, preferably in a hospital or behavioral health setting.

• Extensive knowledge of Commercial Insurance and Medicare/Medicaid processes required.

• Strong understanding of insurance verification, financial counseling, and patient account management.

• Excellent verbal and written communication skills.

• High attention to detail and organizational skills.

• Ability to maintain confidentiality and professionalism in all interactions.

• Proficiency in interpreting financial data and taking strategic, time-sensitive actions.

• Collaborative mindset and ability to work effectively across departments.