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Operations Intern
Consumers Credit Union is looking to hire a passionate Operations Intern. As an Operations Intern, you will participate in both departmental and cross-functional projects focused on improving member experiences at our corporate office in Kalamazoo.
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Our ideal candidate has a great attitude, is genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.
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What you will do:
- Learn to efficiently utilize multiple operational systems including Debit, Credit, ACH, Wires, Online Banking, TellerPlus+ and other core platforms to effectively manage member and employee needs.
- Shadow multiple roles across the Operations Department such as:
- Card Operations
- Deposit Operations
- ITM Operations
- System Operations
- Facilities and Project Management
- Contribute to various potential projects such as:
- ITM Replacement
- Contactless Migration at ATMs
- Dispute Platform Enhancements
- Migration to Cloud Environment for Instant Issue
- Provide effective communication and collaboration across various departments, ensuring alignment and information flow between teams.
- Understand and help maintain Service Level Agreements, ensuring operational standards are consistently met.
- Interact with vendors and gain experience in vendor management processes, including exposure to contracts and invoicing procedures.
What you will bring to the table:
- College junior or equivalentÂ
- Technical Proficiency - Knowledge of current technology, with the ability to easily navigate multiple software applications. Also, the desire to learn and use new technology
- Communication Excellence - strong verbal and written communication skills
- Detail-Oriented Efficiency – Ability to work at a fast pace while maintaining a strong attention to detail an organization
- Member-Focused Mindset – A passion for superior member experience and a servant leader attitude for tackling challenges. You will be the solution and act purposeful as you play a key role in developing this cross-functional role.
- Growth-Oriented – Open to feedback and committed to applying it to improve performance
What you will gain:
- Hands-on experience through a meaningful summer project and present your work to organizational leadership at the conclusion of the internship.
- Networking opportunities with professionals and other interns
- Job shadowing experience outside of your department
- College credit eligibility
- Hands-on industry training
- Mentorship from experienced team members
- Volunteering Opportunities
What you didn't know about the team:Â
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
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We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.
Learn more about this Employer on their Career Site
