Work Flexibility: Hybrid

Schedule

1st Shift: Mon – Fri, 10:30am – 7pm
Hybrid: 2-3 days/week in office
Overtime based on business needs

What you will do

As the ProCare Customer Excellence Representative, you will provide phone and email support to sales teams and healthcare professionals while managing service order entry and data accuracy.

Engage with customers in a prompt, accurate, courteous, and professional manner to foster positive business relationships and deliver high-quality customer service
Deliver high-quality customer service by responding promptly and professionally to inquiries, supporting after-hours needs
Provide phone and email support for inquiries from sales teams and healthcare professionals
Perform Service Order Entry, Data Cleansing, and Invoicing for services using SAP and Salesforce
Process all tasks in alignment with relevant working practices and standard operating procedures
Offer after-hours support as needed, depending on call volume or workload demands

What you need

Required

High School Diploma or equivalent
Two (2) years’ relevant work experience

Preferred

Experience in call center, or customer-facing environment
SAP, Salesforce experience

$21.58 - $29.20 USD Hourly

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Learn more about this Employer on their Career Site

ProCare Customer Excellence Representative - Hybrid - Pay Starting at 21.58/hr