Customer Service Representative

Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. 

Where You’ll Work – White Knight Fluid Handling Inc., a subsidiary of Graco, Inc.

White Knight was established in 1995 and has consistently developed and manufactured high-quality products. We are a leading supplier of pumps and fluid transfer technology to the semiconductor, Solar Cells, LEDs, flat-panel displays, electronic and industrial markets.

Ready to join us?

Job Purpose

Accurate and timely response to customer inquiries and product questions.

Essential Duties

• Directly communicate with customers (i.e users, distributors, sales/marketing, and Graco Minneapolis ordering entities) via phone, EDI, Internet, or fax, GEDI, etc.

• Provide support to customers for product related inquiries.

• Review and process orders received from customers.

• Developing all resources that aid in resolving customer inquiries.

• Actively engage in continuous improvement programs.

• Process and respond to customer inquiries, deductions, requirements, complaints, and other needs in the most expeditious and courteous manner possible (i.e. shipping errors, entry errors, and traffic questions).

• Make promise date commitments to customers as required and follow through to insure that commitments are either met or the customer receives as much advance notice as possible.

• Answer questions regarding department, distribution, and/or corporate policies and procedures to appropriate individuals as required.

• Assist in developing work procedures and work instructions.

• Participate in continuous program of training on products, promotions, policies, etc.

• Perform any other responsibilities as assigned.

Position Requirements

Essential

• Experience with ERP/CRM software.

• Strong Microsoft Suite experience.

• Problem solving and critical thinking skills.

• Excellent communication, presentation, and interpersonal skills.

• Attention to detail and accuracy.

• Ability to manage multiple orders and customer requests in a high volume environment.

• Two plus years experience in a customer service phone environment or equivalent.

• Two year technical degree or bachelor’s degree possessing a mechanical aptitude or equivalent relevant combination of education and experience.

Desirable

• Knowledge of manufacturing processes or supply chain operations.

• Training experience.

• Oracle knowledge.

• Foreign language (Spanish, French or German preferred).

• Previous international experience in a Logistics or Customer Service function

• Knowledgeable in preparation of all export documentation for international shipments

Applicants must be legally authorized to work in the United States. This role is not eligible for immigration sponsorship now or in the future (e.g., H-1B, TN, F-1 OPT).

At Graco, you truly make a difference. Your unique talents contribute to our organizational growth and future. Not only do you make a difference, but Graco’s culture empowers employees to create their own career path. Whether you choose to advance within your current department or explore new opportunities in different divisions, you have the ability to build your future. Our managers are here to provide support and guidance as you continue to grow within your career.

Graco has excellent opportunities available to individuals who want to be part of a fast-moving, growing company that is committed to quality, innovation and solving fluid handling problems for our customers. Graco is proud to be named a Best Place to Work by Fortune Magazine in 2016, 2018, 2019, 2021 & 2022. Graco offers attractive compensation, benefits and career development opportunities. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k), tuition reimbursement and more.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.e-verify.gov/.

The base pay range for this position is listed below, exclusive of fringe benefits or other compensation.  If you are hired, your final base hourly rate will be determined based on factors such as geographic location, skills, competencies, education, and/or experience.  In addition to those factors, we will also consider internal equity of our current employees.  Please keep in mind that the range provided is the full base salary range for the role.  Hiring at or near the maximum of the range would not be typical to allow for future and continued salary growth.