Collections Supervisor

Summary 

The Collections Supervisor leads the daily operations of the Collections Team, including performance management and annual review processes. This role also oversees third-party agency recovery efforts by monitoring performance and supporting strategic initiatives to improve collection outcomes.

Responsibilities 

• Supervise others, including interviewing, hiring, performance management, motivating, and training. Will typically supervise a staff of 5-6 associates.
• Conduct regular meetings and provide frequent feedback to associates to develop them and provide a career path.
• Leads the oversight of third-party collection vendors to assure placement schedules are timely, recovery results are in line with Company expected liquidation rates, compliance monitoring, and lead in strategical efforts.
• Remain compliant with our policies, processes, and legal guidelines.
• Assure adherence to FDCPA and state and federal laws and regulations in all assigned areas.
• Protect all client and bank information confidentially and follow all company policies.
• Complete monthly training in a timely manner to ensure knowledge of bank regulatory requirements, policies, and procedures.
• Other specified duties as assigned. 

Skills

• Ability to read, write, and speak fluent English.
• Strong written, verbal, active listening, and phone communication skills.
• Ability to work in a team environment.
• Detail-oriented
• Ability to plan, organize, prioritize, and multi-task.
• Basic math skills (addition, subtraction, multiplication, division, percentages).
• Ability to use standard office equipment.
• Basic ability to use internet and webmail for business purposes.
• Ability to apply policy and procedures when making decisions.
• Proficiency in Microsoft Office 365 and Copilot required.

Education & Experience

•  High School Diploma or equivalent required.
•  3+ years of collections management experience required.
•  Familiarity or experience with the U.S. Military preferred.

Physical Requirements

The work environment is typical of a standard office or retail banking setting. The position is sedentary, involving sitting most of the workday; however, the position will involve moving about the workspace to reach entrances/exits, restrooms, conference rooms, or other areas within the work environment. Reaching may be required involving the ability to move arms in any direction. Office equipment, such as a computer and telephone, will be used requiring the ability to manipulate a keyboard, mouse, and/or keypad. The ability to decipher a computer screen or written documents is necessary. The ability to express or exchange ideas; impart information to clients, coworkers, or the public; or to convey detailed or important instructions; is required. The ability to receive and understand detailed information shared through oral or written communication is required.  

Compensation & Benefits 

The Collections Supervisor position pays $31.25 an hour. 

Full‐time associates are eligible for our benefits package:

• Medical
• Dental
• Vision
• 401(k) plan
• Company paid life insurance
• Short and Long-term disability insurance
• Company paid vacation, paid leave and holidays 

This position will remain open until a qualified applicant is hired.