Booking Coordinator/Administrative Assistant

What you'll bring to the team

Booking Coordinator & Administrative Assistant

Build Amazing Experiences Behind the Scenes and Beyond!

Do you thrive on organization, love connecting with people, and enjoy being the person who keeps everything running smoothly? If so, we'd love to meet you!

As our Booking Coordinator & Administrative Assistant, you'll be at the heart of the operation, helping create unforgettable experiences for schools, families, community groups, and special event guests. From coordinating reservations and supporting special events to assisting with office administration and team member programs, you'll play a key role in ensuring every day is a success.

This is an exciting opportunity for someone who enjoys variety, takes pride in staying organized, and loves delivering exceptional service both behind the scenes and face-to-face.

What You'll Be Doing

Create Memorable Guest Experiences

You'll be the primary coordinator for group visits and special experiences, helping guests from their initial inquiry through the completion of their visit.

You'll:

• Manage school, group, birthday party, and special event bookings from start to finish.
• Build strong relationships with schools, community organizations, and corporate partners.
• Welcome and assist groups during their visit to ensure a seamless experience.
• Maintain reservation systems, booking calendars, and guest records.
• Prepare attendance forecasts, booking reports, and revenue updates.
• Support promotional events, familiarization tours, and community outreach initiatives.

Keep the Business Running Smoothly

As a key administrative partner, you'll support the leadership team while helping maintain an organized and professional workplace.

You'll:

• Provide administrative support to the General Manager and leadership team.
• Maintain confidential employee, operational, and business records.
• Organize contracts, invoices, employee files, and office documentation.
• Manage office supplies, uniform inventory, breakroom supplies, and vendor orders.
• Assist with purchase orders and vendor communications.
• Coordinate mail, deliveries, and courier services.
• Welcome vendors, applicants, guests, and visitors to backstage and office areas.
• Help maintain professional office spaces and team communication boards.
• Ensure office equipment and technology resources are operating efficiently.

Support Team Members Throughout Their Journey

You'll help create a positive employee experience from recruitment through onboarding and engagement programs.

You'll:

• Assist with recruiting activities, job fairs, candidate screenings, and interview scheduling.
• Support onboarding and orientation programs for new team members.
• Help coordinate recognition activities, engagement events, and team celebrations.
• Maintain staffing and administrative records.
• Contribute to initiatives that enhance the overall employee experience.

Qualifications & Experience

What We're Looking For

✅ Highly organized with exceptional attention to detail

✅ Strong communication and customer service skills

✅ Comfortable managing multiple priorities in a fast-paced environment

✅ Professional and approachable when interacting with guests, team members, vendors, and community partners

✅ Proficient with Microsoft Office and administrative systems

✅ Experience in administration, reservations, hospitality, guest services, event coordination, office management, or a related field is preferred

✅ Ability to maintain confidentiality and exercise sound judgment

What You'll Bring to the Build

✅ High School Diploma or GED

✅ Minimum 2 years of customer service, administrative, hospitality, sales coordination, or office support experience

✅ Strong organizational and multitasking skills

✅ Excellent verbal and written communication skills

✅ Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

✅ Ability to manage multiple projects in a fast-paced environment

✅ Strong attention to detail and follow-through

✅ Positive attitude with a guest-first mindset

Benefits

Benefits - The Perks of the Magic ✨

 Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.

 Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.

️ Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to LEGOLAND Discovery Center’s plus other Merlin Entertainments attractions.

 Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.

 401(k) Savings Plan: Build your future with our company-matched retirement program.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible. 

Pay Range