Customer Service Representative

Job DetailsJob Location: Tnemec Corporate Admin Building - North Kansas City, MO 64116Position Type: Full TimeJob Category: ManufacturingJoin the Team that Keeps Tnemec Moving! At Tnemec, we don’t just make coatings, we protect the world’s most important structures. Our Customer Service Representatives are the heartbeat of our operation, ensuring every order is accurate, every shipment arrives on time, and every customer feels supported every step of the way. If you enjoy problem-solving, thrive in a fast-paced environment, and take pride in delivering top-notch service, we want you on our team!  Primary Purpose The Customer Service Representative plays a key role in ensuring the expedient and accurate delivery of Tnemec products to the marketplace. From order acceptance to payment receipt, this role helps manage the full order process  all while supporting our sales representatives and agencies to provide an exceptional customer experience.  What You’ll Do You’ll be the friendly, knowledgeable voice behind the scenes managing orders, coordinating with teams, and keeping customers and reps informed every step of the way. Here’s what your day might include: Receiving and processing customer orders via phone, email, or online systems with accuracy and attention to detail Providing updates on order status, shipping schedules, inventory levels, and product availability Acting as a liaison between customers, field sales reps, and internal departments to ensure smooth communication Supporting sales efforts by clearly communicating company policies, pricing details, and promotional information Troubleshooting order or delivery issues and following up to ensure full resolution Coordinating with production, distribution, and credit teams to keep orders moving efficiently Handling product returns, special color matches, and changes to existing orders Maintaining documentation, logs, and reports in our order management systems Jumping in to assist with switchboard calls or other service-related needs when the team needs support  Knowledge & Training You’ll receive comprehensive onboarding and ongoing training in: Tnemec product lines and ordering systems Hazardous material handling and safety procedures Our customer service best practices and technology platforms  Work Environment This role operates in a dynamic office setting supporting a national manufacturing operation. All team members receive training in hazardous, safety, and environmental precautions as part of Tnemec’s ongoing commitment to safety and quality.  Why Tnemec? When you join Tnemec, you join a company with over 100 years of history and a culture of craftsmanship, care, and innovation. Our people take pride not only in what we make but in how we make it. Pride in the Product. Pride in the Process. That’s Tnemec.   QualificationsWhat You Bring We’re looking for a team player with a great attitude and a passion for helping others. Qualifications: High school diploma or equivalent required; some college a plus Excellent verbal and written communication skills Strong interpersonal and organizational skills A positive, professional, and courteous demeanor Ability to stay calm and productive under pressure Team-oriented mindset with initiative to get things done Previous customer service or order management experience preferred Experience with industrial paint/coatings or manufacturing helpful but not required EEO Statement Tnemec Company, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.