Description

JOB PURPOSE

The Enrollment Management department exists to recruit and retain students. The Financial Aid Counselor contributes to this mission by counseling students regarding their financial aid, helping students through the financial aid process, staying up to date with Department of Education regulations, and owning the financial aid communication plan.

ESSENTIAL FUNCTIONS

Counseling

Act as the point person for serving students in all questions related to financial aid including but not limited to scheduled student appointments, emails, phone calls, walk-ins, and campus tours
Ensure phones are answered, email questions are addressed in a timely manner, and students are helped promptly with questions when they visit the office
Educate students regarding federal, institutional, and external forms of financial aid
Lead out in all communication to students as well as execute and maintain the financial aid communication plan
Make yearly updates and edits to the communication plan
Advise and assist students through the process when special circumstances and unusual circumstances occur

Aid Administration

Work alongside the Financial Aid Office Coordinator to evaluate and package student aid as well as resolve incomplete student documents
Import student files into the office’s Student Information System
Review student accounts that need to be packaged or have aid adjusted for special and unusual circumstances

Compliance

Have a knowledgeable foundation of regulations and guidelines from the U.S. Dept. of Education
Be proactive in researching federal regulations and guidelines to stay up to date and ensure competency in counseling students accurately

Financial Aid Initiatives

Plan and execute Financial Aid projects and events
Assist in larger Enrollment Management initiatives such as on-campus events

BENEFIT PACKAGE

Full-Time employees are offered a comprehensive benefit package including:

Medical
Dental
Vision
Telehealth
Health Savings Account
Flexible Spending Accounts for Medical and Dependent Care
Employer Paid Life & AD/D for the employee as well as dependents
Voluntary Life & AD/D
Employer Paid Long Term Disability
Voluntary Short-Term Disability
Voluntary Supplemental Benefits
403(b) Retirement
Paid Sick Leave and PTO
MBTS / Spurgeon College Tuition Reimbursement for employee and dependents
Access to campus cafeteria and coffee shop
Access to campus gymnasium, exercise facilities, etc.

WORKING CONDITIONS

Monday through Friday, 8 am to 4:30 pm
Shared office environment
Moving boxes and other small items (10-20 lbs) or moving larger cases and items on wheels (40-50 lbs)

Requirements

QUALIFICATIONS / REQUIREMENTS

Include, but not limited to:

Christian with high integrity, actively pursuing a relationship with God
Preferred education: obtained or working to obtain a master’s degree
Part-time or full-time experience in business, and/or federal financial aid
Intermediate to expert skill with Microsoft Office, especially Microsoft Word, Outlook, and Excel
Able to multi-task, analyze workload, and prioritize as necessary for the benefit of the department
Able to take the initiative to complete the duties of the position without the need of direct supervision
Able to learn and utilize new skills and information to improve job performance and efficiency
Able to work independently as well as a part of a team
Excellent communication skills, both written and verbal
Must possess a positive attitude
Able to show a desire and willingness to learn
Must be able to pass background screening, including driving record
Eligible to work in the United States
Exhibits the Enrollment Management department’s team values:

Hungry: wants to grow personally and wants to see growth for the institution
Humble: displays a willingness to serve
Smart: understands systems and people
Happy: shows kindness and joy in all interactions and circumstances

PHYSICAL REQUIREMENTS

Frequently required to sit or stand for periods of time at a desk or computer station
Occasionally required to stand, walk, and reach with hands and arms.
Able lift and/or move up to 25 pounds.

Learn more about this Employer on their Career Site

FINANCIAL AID COUNSELOR