Food Cost Analyst (Client Support)

Company Overview

Founded in 1998 and headquartered in the Kansas City, Missouri area, Rosnet is a leading SaaS technology partner to the restaurant industry. For more than 25 years, Rosnet has helped multi-unit restaurant operators maximize profitability through an integrated back-of-house management platform that delivers real-time visibility and control over food costs, labor, inventory, and operational data.

Rosnet serves a wide range of concepts — from quick service to fine dining — and partners with some of the most recognized brands in the industry, including Applebee's, Wendy's, IHOP, Corner Bakery, and STK. Our platform consolidates reporting, food and inventory management, labor scheduling, and analytics into a single, intuitive solution, eliminating the need for multiple disconnected systems.

Built by restaurant operators for restaurant operators, Rosnet combines powerful technology with world-class client support — giving our customers the tools and insights they need to make smarter, profit-driving decisions every day. With a team of industry veterans and a culture rooted in collaboration, innovation, and service, Rosnet is entering an exciting new phase of growth and is looking for talented people to grow with us.

Position Overview

Position Summary 

The Food Cost Analyst plays a critical role in implementing Rosnet's Food Cost Management module for new clients and maintaining and supporting its functionality for existing clients. This role combines strong analytical ability with hands-on client support — breaking down complex reporting, troubleshooting issues, and training and supporting clients to use the module effectively and independently. The Food Cost Analyst brings professionalism, a strong work ethic, proven customer service skills, and a team-oriented approach to every client’s interaction.

Key Responsibilities

• Provide Food Management (FM) support to clients via ticketing and phone systems, including participation in an after-hours "on-call" rotation for Level 3 support.
• Provide support and training for clients, to enable them to be self-sufficient in using the Food Cost Management module, ensuring they understand solutions beyond the immediate issue.
• The ability to break down and explain complex reporting to clients in a clear and effective manner.
• Analyze complex challenges to identify durable, long-term solutions, rather than short-term fixes, that consistently drive the highest levels of client satisfaction.
• Complete a high volume of tasks associated with module maintenance for clients accurately, efficiently, and within scheduled deadlines.
• Take part in the implementation of the Food Cost Management module for new clients, completing assigned projects within deadlines and to the client's satisfaction.

Required Qualifications 

Education: 

• Associates or Bachelor's degree in a related field encouraged

Experience: 

• 2+ years food service industry experience and knowledge
• Restaurant Technology Experience is a plus
• Customer Service Experience is a plus

Skills

• Technical:

• Proficiency in Microsoft Excel, Word, and Outlook

• Analytical & Functional Skills

• Demonstrated ability to break down complex reporting and identify effective solutions for clients and internal needs.
• Ability to manage multiple responsibilities simultaneously with efficiency and accuracy

• Communication & Interpersonal Skills

• Strong interpersonal, communication, and collaboration skills.
• Proven track record of customer service excellence.

• Other Requirements:

• Must be authorized to work in the United States

Preferred Qualifications

• Prior experience with Rosnet system
• Exposure to AI-assisted support or reporting tools

Competencies & Success Indicators

Organization

• Manages multiple responsibilities simultaneously with efficiency and accuracy; consistently meets daily maintenance and implementation deadlines.

Analytical Skills

• Breaks down complex reporting and identifies effective, lasting solutions for clients and internal stakeholders.

Customer Service

• Delivers outstanding, client-focused service that follows established guidelines and builds long-term satisfaction.

Communication

• Communicates clearly and professionally in both spoken and written formats, contributing to a cohesive team environment.

Work Environment & Physical Requirements

This position is primarily performed in a office-based environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role in accordance with the Americans with Disabilities Act (ADA) and applicable state laws.

• Prolonged periods of sitting and working on a computer, phone, and ticketing systems for extended periods.
• Ability to communicate clearly and professionally via video, phone, and written formats
• Participates in a rotating after-hours on-call schedule for Level 3 support, which may require availability outside standard business hours.
• The schedule is Sunday through Thursday,8am through 5pm.

Compliance & Equal Opportunity Statement

Rosnet is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other characteristic protected by applicable federal, state, or local law.

This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties as business needs change. This document does not constitute an employment contract.

Rosnet participates in E-Verify.