Front Desk Attendant (ALOFT Country Club Plaza)

Description

ALOFT KANSAS CITY - COUNTRY CLUB PLAZA
FRONT DESK ATTENDANT

Join the team at Aloft Kansas City Country Club Plaza, a Marriott hotel located in the heart of Kansas City’s iconic Country Club Plaza. As part of a unique dual-property complex alongside Cascade Hotel Kansas City, Aloft offers guests a modern, energetic hospitality experience featuring thoughtfully designed guest rooms, vibrant social spaces, and convenient access to everything Kansas City has to offer.

We believe exceptional guest experiences begin with exceptional associates. If you are passionate about hospitality, service, and creating memorable guest interactions, we’d love to hear from you.

We are seeking a Front Desk Attendant to join our Guest Services team. This position plays a key role in creating a welcoming and efficient arrival and departure experience while supporting the overall success of the hotel.

Position Summary

The Front Desk Attendant serves as a primary point of contact for guests throughout their stay. This role is responsible for providing friendly, professional, and efficient service during check-in, check-out, reservations, guest requests, and daily front office operations.

The ideal candidate is service-driven, detail-oriented, and able to thrive in a fast-paced hospitality environment while maintaining Aloft’s commitment to approachable, engaging guest experiences.

Key Responsibilities

• Welcome and acknowledge guests with a warm, professional, and genuine hospitality approach.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Respond to guest requests, concerns, and inquiries promptly and professionally.
• Answer internal and external phone calls and provide appropriate assistance or routing.
• Process reservations, modifications, and guest inquiries through hotel systems.
• Maintain knowledge of hotel amenities, services, local attractions, and area information.
• Communicate guest needs and concerns to appropriate departments to ensure timely resolution.
• Assist with guest recovery efforts and escalate issues when needed.
• Run daily shift reports and complete required front office procedures.
• Balance cash drawers and maintain accurate financial records.
• Execute end-of-day and closing procedures according to hotel standards.
• Maintain a clean, organized, and professional front desk area.
• Support other hotel departments with guest needs and operational requests.
• Promote Marriott service standards and contribute to a positive guest experience.
• Perform additional duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to multitask and remain organized in a fast-paced environment.
• Ability to work independently while contributing to a team environment.
• Basic computer proficiency.

Preferred:

• Previous hotel, hospitality, or customer service experience.
• Experience with Marriott systems including Lightspeed, FOSSE, or similar property management systems.
• Experience with Microsoft Office including Outlook, Word, and Excel.
• Previous experience handling cash transactions.

Schedule Requirements

• Must be available to work a flexible schedule, including evenings, weekends, holidays, and overnight shifts as business needs require.
• Regular attendance and punctuality are essential functions of the position.
• The hotel operates 24 hours a day, 7 days a week.
• Minimum availability of 16 hours per week required for part-time associates.

Benefits

Eligible associates may enjoy:

• Medical, dental, and vision insurance
• Life insurance and voluntary benefits
• Paid Time Off (PTO)
• 401(k) retirement plan
• Marriott Associate Room Rate Program
• Employee recognition programs
• Career growth and development opportunities

Aloft Kansas City Country Club Plaza is an Equal Opportunity Employer committed to fostering an inclusive workplace where all associates are valued and respected.

Requirements

• Successful completion of a background check is required as a condition of employment.
• Additional screening requirements may apply based on the position.
• Must comply with hotel uniform, grooming, and professional appearance standards.
• Must demonstrate reliability, teamwork, and a commitment to excellent guest service.
• Responsible for reviewing electronic timecards weekly for accuracy.