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Benefits:
- Health insurance
- Paid time off
- 401(k)
- Vision insurance
- Dental insurance
About the Role:
Northland Family Care in Kansas City, MO is looking for a friendly and dedicated Patient Services Representative to be the welcoming face of our practice. This is a fantastic opportunity to make a meaningful impact on patients' healthcare experiences from the moment they walk through our doors.
Responsibilities:
- Greet and check in patients in a warm, professional manner at the front desk
- Schedule, confirm, and manage patient appointments using practice management software
- Verify insurance eligibility and collect co-pays and patient payments
- Accurately enter and update patient demographic and insurance information in the EHR system
- Answer and route incoming phone calls, respond to patient inquiries, and relay messages to clinical staff
- Maintain patient confidentiality and ensure compliance with HIPAA regulations
- File electronic faxes into the EHR
Requirements:
- High school diploma or equivalent required; associate degree or medical office certification preferred
- 1+ year of experience in a medical office, healthcare, or customer service setting
- Familiarity with EHR/EMR systems and medical billing or insurance verification
- Strong communication and interpersonal skills with a patient-first attitude
- Ability to multitask and stay organized in a fast-paced clinical environment
- Knowledge of HIPAA guidelines and patient privacy standards
- Proficient in Microsoft Office and general computer skills
About Us:
Northland Family Care is a trusted primary care provider serving the Kansas City, MO community with compassionate, patient-centered healthcare. Our patients love us for our attentive, personalized approach to family medicine, and our team members thrive in a supportive, collaborative workplace culture. Join a team that truly cares — about its patients and about each other.
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