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Description
Wilson-McShane Corporation, a third party administrator for Taft-Hartley funds, is seeking a full-time Receptionist in our Kansas City, MO office.
The schedule is Monday-Friday, 8:00 AM to 5:00 PM with a compensation of $26.87 per hour.
Essential Duties and Responsibilities include the following:
- Answers high volumes of incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or queue.
- Answers questions about the Company and provide callers and/or guests with address, directions, and other information.
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
- Prepares and processes daily bank deposits
- Performs clerical duties such as preparing mailings, data entry and collating.
- Maintains a clean reception area by complying with company standards.
- Contributes to team effort by accomplishing related results as needed.
- Other duties as assigned
The Receptionist position is a non-exempt position and includes benefits such as the following:
- Low Deductible Health, Prescription Drug and Dental Benefits
- Voluntary Vision, Accident, Critical Illness and Pet Insurance
- Flexible Spending Account (FSA)
- Employer Contribution to 401(k)-No Match Required
- 401(k) and Roth 401(k)
- Paid Holidays and Paid time off
- Dependent Care Reimbursement Account
- Life Insurance and AD&D
- Employee Assistance Program, including access to confidential counseling (virtual and in-person)
To perform the job successfully, an individual should demonstrate the following competencies:
- Customer Service- Responds promptly to customers needs; Responds to requests for service and assistance; Manages difficult or escalated calls professionally.
- Oral Communication- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
- Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibilities for own actions; Follows through on commitments; Team Player.
- Quality- Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity- Meets productivity standards.
- Attendance/Punctuality- Is consistently at work and on time; Ensures work responsibilities are covered when absent.
- Adaptability- Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events; Ability to prioritize and multi-task multiple projects.
To perform the job successfully, an individual should have the following qualifications:
- 3 year minimum related experience and/or training.
- Multiline phone system experience and excellent verbal and written skills.
- Familiar with Taft Hartley Funds
- Experience with Microsoft office: Excel, Word, Outlook
Learn more about this Employer on their Career Site
