Sr. Desktop Systems Technician

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Sr. Desktop Systems Technician

Company:** DST Technologies, Inc.

Job Summary

The Sr. Desktop Systems Technician at DST Technologies, Inc. is responsible for providing advanced technical support, maintenance, and troubleshooting for end-user desktop systems, hardware, and software. This role plays a critical part in ensuring the smooth and efficient operation of our internal IT infrastructure and employee productivity.

Job Responsibilities

* Provide expert-level technical support for all desktop hardware (e.g., desktops, laptops, monitors, printers, peripherals) and software (e.g., operating systems, Microsoft Office Suite, business applications).
* Perform advanced diagnostics, troubleshooting, and resolution of complex hardware and software issues, escalating to higher-tier support or vendors when necessary.
* Install, configure, and maintain operating systems (Windows, macOS), applications, and security updates across the organization's desktop fleet.
* Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
* Deploy, image, and migrate new and existing desktop systems, ensuring adherence to company standards and security policies.
* Develop and maintain documentation for common desktop issues, troubleshooting procedures, and system configurations.
* Participate in IT projects related to system upgrades, hardware refreshes, and new software rollouts.
* Provide training and guidance to end-users on various IT systems and best practices.
* Monitor system performance and proactively identify potential issues to ensure optimal uptime.
* Collaborate with other IT teams (e.g., Network, Server, Security) to resolve inter-departmental issues.
* Manage inventory of desktop hardware and software licenses.
* Adhere to ITIL best practices for incident, problem, and change management.

Job Qualifications

* Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
* 5+ years of experience in a desktop support or end-user computing role, with at least 2 years in a senior or lead capacity.
* Proven expertise in troubleshooting and resolving complex issues related to Windows 10/11 and macOS operating systems.
* Strong proficiency in supporting and administering Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams, SharePoint).
* Extensive experience with Active Directory user and computer management, Group Policy Objects (GPOs), and NTFS permissions.
* Familiarity with remote desktop support tools (e.g., TeamViewer, SCCM/Intune) and ticketing systems (e.g., ServiceNow, Jira Service Desk).
* Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
* Experience with hardware diagnostics, component replacement, and peripheral troubleshooting.
* Excellent communication, interpersonal, and customer service skills, with the ability to explain technical concepts to non-technical users.
* Ability to work independently and as part of a team in a fast-paced environment.
* Strong problem-solving skills and attention to detail.
* Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a strong plus.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.