About the role

If you thrive in a fast‑paced environment, love helping customers solve problems, and enjoy being at the center of parts, people, and projects, this role puts you right where the action is. As a Parts Coordinator at Preston Refrigeration, you'll play a key role in supporting our customers, technicians, and project teams-while directly contributing to the company's success and profitability. You'll be the go‑to resource for parts knowledge, order accuracy, and smooth operations from quote to delivery.

What you'll do

Processing customer parts orders and responding to inbound calls and emails regarding industrial refrigeration parts and accessories.
Assisting customers in identifying basic parts needs and educating them on available products, pricing, availability, and lead times.
Preparing pricing estimates and quotations using Zoho suite, following up to secure sales, and encouraging upsells that align with customer requirements.
Coordinating parts and documentation for service technicians and project teams to support field and project operations.
Working with vendors to obtain pricing, availability, and lead-time information, and verifying vendor invoices by matching receiving documents before approval.
Tracking shipments and order status, completing bills of lading, and preparing UPS/FedEx shipping documentation.
Assists in returns and warranty parts and resale of returned items.
Picks, packs, and ships customer orders depending on arrangements for delivery or pick up.
Building and maintaining strong customer relationships to promote repeat business and long-term satisfaction.
Maintaining accurate inventory levels and ensuring inventory areas remain clean, orderly, and compliant with company standards.
Maintain a neat and clean appearance and motivated, positive attitude.

Experience and Education Requirements:

1–3 years of experience in parts coordination, inside sales, customer service, or a related technical support role.
Experience with industrial, mechanical, HVAC, or industrial refrigeration is highly preferred, but not required.
Proficient in Word, Outlook, and Excel, as well as order processing systems (ERP, inventory management or CRM Platforms).
Experience with Zoho or a CRM platform a plus.
Demonstrated success in customer-facing roles, especially in upselling or quote follow-up.

Behaviors and Work Environment:

At Preston Refrigeration, we're looking for people who bring energy, integrity, and a team‑first mindset. You'll fit right in if you are:

Ethical and trustworthy, with uncompromising integrity.
Accountable and reliable, able to stay focused and meet deadlines even under pressure.
Passionate and enthusiastic, bringing a can‑do attitude and positive presence to the team.
Driven and hardworking, committed to excellence in a fast‑paced environment.
Supportive and team‑oriented, with the emotional intelligence to collaborate and contribute to a strong company culture.

Physical Requirements:

Regularly required to sit; use hands to type, handle; and talk or hear.
Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
Maintain a professional appearance and grooming standards as outlined.

The pay rate for this position is $20-25/hour.

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