Front Desk Agent

Are you passionate about hospitality and creating memorable guest experiences? Residence Inn by Marriott Oahu Kapolei is seeking a friendly, dependable, and service-oriented Front Desk Agent to join our full-time hotel team. If you have experience in hotels, resorts, or customer-facing roles and thrive in a fast-paced environment, we want to meet you!

Compensation & Benefits

• Starting pay: $19/hour
• Full-time benefits include:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401(k)

About Us

Opened in 2019, Residence Inn by Marriott Oahu Kapolei is a modern, all-suite hotel located in the heart of Kapolei, close to dining, shopping, beaches, and Oahu's top attractions. Our team embodies the Aloha Spirit-warm, welcoming, and guest- focused. We take pride in providing outstanding service while creating a positive, supportive workplace for our associates.

Key Responsibilities
As a Front Desk Agent, you are the first and last impression for our guests. Your role is essential in delivering exceptional hospitality and smooth hotel operations.

• Greet guests and provide warm, professional customer service
• Perform guest check-ins and check-outs efficiently
• Register guests, assign rooms, and explain hotel amenities and services
• Handle cash transactions accurately and follow hotel policies
• Address guest questions, requests, and concerns promptly and courteously
• Maintain a clean, organized front desk and lobby area
• Assist with the hotel market, including stocking, sales, and inventory as needed
• Ensure accurate billing and guest account reconciliation