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Create Connections. Close Leases. Help Residents Find Home.
Are you outgoing, customer-focused, and motivated by achieving goals?
Lynd Management Group is seeking an enthusiastic Leasing Consultant to guide prospective residents through the leasing journey鈥攆rom their first inquiry and property tour to application approval and move-in.
This is a sales-focused position with a strong emphasis on customer service, relationship-building, and results. It is ideal for someone who enjoys meeting new people, communicating value, and helping prospective residents find the right apartment home.
Why Join Lynd?
For more than 40 years, Lynd has brought an ownership-focused perspective to multifamily property management. We value original thinkers and problem-solvers who are willing to embrace technology and continuously look for better ways to serve our residents, clients, and properties.
Our core values guide how we work:
- Balance: Attention to both personal and professional vitality is the key to productivity and happiness.
- Authenticity: An ethical and integrity-based approach in everything we do.
- Servant Leadership: Leadership is an opportunity to serve and cultivate others.
- Innovation: To be a pioneer, you must be open to new solutions.
- Community: We are in the business of human connection.
What You鈥檒l Do
As the Leasing Consultant, you will manage the leasing process from initial inquiry through move-in while creating a positive and professional experience for prospective and current residents.
Key responsibilities include:
- Respond promptly to telephone, email, internet, and in-person inquiries.
- Build rapport with prospective residents and identify their apartment preferences, budget, and needs.
- Schedule and conduct engaging property and apartment tours.
- Communicate the features, amenities, and value of living at the property.
- Use professional sales and closing techniques to meet leasing and occupancy goals.
- Maintain accurate guest cards and follow-up records for each prospective resident.
- Conduct consistent follow-up with prospects and help convert leads into leases.
- Process rental applications, screening documentation, leases, and other required paperwork.
- Use RealPage OneSite Screening and other company-approved technology.
- Collect required identification, deposits, initial rent payments, and supporting documentation.
- Notify applicants of approval or denial in accordance with company procedures.
- Maintain accurate and organized applicant and resident files.
- Walk apartments before move-in to confirm they are clean, ready, and free of unresolved concerns.
- Assist new residents throughout the lease-signing and move-in process.
- Build relationships with apartment locators and other referral sources.
- Promote the resident referral program and communicate available referral incentives.
- Refer prospective residents to another Lynd property when the desired apartment is unavailable.
- Proactively contact residents with expiring leases and assist with securing renewals.
- Complete market surveys and remain informed about competing properties and market conditions.
- Support marketing and outreach activities designed to increase prospective resident traffic.
- Receive resident maintenance requests and ensure they are communicated appropriately.
- Follow up with residents regarding completed maintenance requests.
- Monitor the property鈥檚 appearance and report potential safety hazards, maintenance concerns, or quality issues.
- Assist with resident events and other property activities.
- Follow company policies, Fair Housing requirements, and Standard Operating Procedures for leasing.
- Perform other duties as assigned to support the property鈥檚 needs.
What We鈥檙e Looking For
- High school diploma or GED.
- One to three years of experience in leasing, sales, hospitality, or customer service.
- Strong sales, persuasion, and closing skills.
- A friendly, enthusiastic, and professional approach to customer service.
- Ability to build rapport and communicate effectively with prospective and current residents.
- Strong verbal and written communication skills.
- Professional conflict-resolution and problem-solving abilities.
- Strong organizational skills and attention to detail.
- Ability to manage multiple prospects, follow-up activities, appointments, and deadlines.
- Familiarity with Fair Housing requirements and applicable multifamily housing laws.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
- RealPage OneSite experience is preferred.
- Ability to learn and use company technology, screening tools, and property management systems.
- Ability to visually inspect apartments, grounds, and other areas of the property.
- Ability to handle confidential applicant and resident information with appropriate discretion.
Work Environment and Schedule
This is a full-time position requiring a standard 40-hour workweek. The work schedule may include weekends, holidays, training sessions, resident events, or company meetings based on business and leasing needs.
This position requires regular interaction with prospective and current residents and the ability to walk the property, conduct tours, and visually inspect apartments and property grounds.
Reasonable accommodations may be provided to qualified individuals with disabilities to perform the essential functions of the position.
Benefits
Eligible full-time employees may elect or participate in:
- Medical, dental, and vision insurance
- Life and accidental death and dismemberment insurance
- Short-term and long-term disability insurance
- Paid time off and holiday pay
- Birthday paid day off
- Employee Assistance Program
- Apartment discount
- Employee referral bonus program
- 401(k) plan with company match
- Training and career-development opportunities
Benefits are subject to employee eligibility, enrollment requirements, applicable plan terms, and company policies.
Join the Lynd Team
If you are ready to connect with prospective residents, achieve leasing goals, and help people find a place to call home, we invite you to apply and grow with Lynd Management Group.
Lynd Management Group, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law.
Lynd Management Group, LLC participates in E-Verify and will provide the federal government with information from each employee鈥檚 Form I-9 to confirm authorization to work in the United States.
Lynd Management Group, LLC participa en E-Verify y proporcionar谩 al gobierno federal la informaci贸n del Formulario I-9 de cada empleado para confirmar su autorizaci贸n para trabajar en los Estados Unidos.
Successful completion of a background check and drug screening is required as a condition of employment.
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