Resort Assistant Manager

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani
Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base salary range for this position is $70K - $75K.

Our Resort Assistant Manager will oversee the functions of the front office/services teams.  By maintaining presence in the lobby, he or she will champion exceptional service standards and pursue 100% guest satisfaction.  This individual will be responsible for the training and development of staff and lead the team to execute service excellence.  The ideal candidate will be adaptable to business demands, creative, and have a natural ability to problem-solve.  Influential communication skills (verbal and written), a keen eye for detail, and robust computer skills are key for this position. 

• Maintains presence in the lobby to ensure proper guest service and smooth operations.  
• Greets VIPs, special attention guests, past guests, and monitors daily activity of arrivals/departures.  
• Acts as an extension of senior management.  
• Assists the management team in its pursuit of 100% guest satisfaction.  
• Responsible for the follow-up that occurs with disappointed guests.  
• Updates and reviews guest history.  Ensures future arrival lists are reviewed and that needs are met prior to arrival.  
• Enter all “glitches” and information obtained regarding guest preferences into the guest profile in Opera.  
• Ensures that guest services and proper accommodations are provided according to standards.
• Will execute excellent email, departmental and pre-shift communications. 
• Trains and develops front office and uniform services associates on the front drive.  Maintain standard training manuals.  Conducts regular department meetings with each respective area in the front office.  Completes thorough and timely performance evaluations.

Qualifications

• Must be able to speak, read, write and understand English. 
• Computer literacy in Microsoft Window applications required.
• Working knowledge of Property Management system Opera & ALICE Suite are assets.
• Must have a Valid US Driver's License with no violations within the last two years.
• Ability to drive and park all vehicle types.
• At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
• First Aid certification an asset. 

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.