Director of Retail

Company Description

Located on the sun-drenched Kohala Coast, on sacred land marked by royal fishponds, natural lava plains, lush tropical gardens, and alluring beaches, Mauna Lani – meaning “mountain reaching heaven” – is an inspiring spiritual haven, defining a new era of experiential luxury on the Island of Hawaii. A resort for the generations, with contemporary guest rooms, suites, and private residences, CanoeHouse oceanfront dining, three distinct pools, a signature spa and wellness haven, and Kainalu Ocean Sports program, set the tone for transformational experiences and enriching cultural immersion.

For more information: auberge.com/mauna-lani

Follow Mauna Lani on Facebook and Instagram @MaunaLaniAuberge

Job Description

The base annual salary range for this position is $110k - $130k.

The Director of Retail oversees daily operations for Sports Club and Golf retail outlets, leading teams to achieve performance goals and deliver exceptional guest experiences. This role is accountable for inventory management, cost control, company assets, visual merchandising, and staff development, while ensuring professional selling techniques and outstanding customer service at all times.

• Oversee all retail operations in the Sports Club and Golf retail. Manage. 
• Develop and execute merchandising strategies aligned with customer demographics and market trends. Achieve planned goals in sales, margins, and profitability.
• Manage inventory levels, coordinate seasonal pop-up shops, and work with third-party buying partners to ensure on-brand product selection.
• Conduct market research, comparison shop, and maintain visual merchandising standards to keep the retail environment current and competitive.
• Oversee administrative duties, including budgeting, scheduling, payroll, and staff management. Ensure compliance with safety procedures and operational policies.
• Lead physical inventories, direct merchandising efforts, and maintain a professional retail environment.
• Strong leadership and interpersonal skills with the ability to train and motivate diverse teams.
• Excellent communication skills and the ability to remain calm in stressful situations.
• Proficiency in computerized spreadsheets, inventory management, and POS software.
• Analytical thinking and problem-solving skills to make decisions in the best interest of guests and the department.
• Physical stamina to stand for extended periods and perform merchandising tasks.
• Flexibility to work various shifts and hours as required by the position.

Qualifications

Education:

• Any combination of education and/or training that provides the required knowledge, skill and ability.
• High school graduate preferred.

Experience:

• Previous leadership experience in a high-end, luxury resort.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, LinkedIn, Facebook, and Pinterest: @Auberge and #AlwaysAuberge.

DHL Mahi Staffing, LLC is an Equal Opportunity Employer, M/F/D/V. DHL Mahi Staffing, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, DHL Mahi Staffing, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.