Direct Support Worker

Core Responsibilities & Essential Job Functions

• Support participants to achieve the highest level of independence possible in pursuit of their definition of a “good life.”
• Provide input and implement the participant’s Individual Plan.
• Follow organizational guidelines to promote the participant’s health and safety.
• Monitor, respond to and report issues of concern to the Case Coordinator or other supervisor.
• Provide personal care and assistance with daily living activities (toileting, dressing, feeding, etc.) as needed, while respecting the participant’s privacy and confidentiality.
• Accurately complete all participant-related data and documentation by the assigned deadline via a web-based platform.
• Accurately submit timesheets, leave requests, required credentialing documents, work related training and other required paperwork by the assigned deadline via the Family of Company’s (FoC) web-based platforms.
• Attend and participate in department meetings and training as required.
• Other duties as assigned.
• Assist in maintaining a clean, hygienic, and safe environment.
• Respond appropriately and immediately to emergencies as defined in the Family of Companies (FoC) Operational procedures.
• Report any safety concerns to the Program Manager or other supervisor.
• Handle multiple tasks, adhere to deadlines, and process urgent projects while paying attention to detail.
• Other duties as assigned.

Qualifications

Minimum Education, Experience & Training Equivalent to:

• Must be at least 18 years of age.
• High School diploma, General Equivalency Diploma (GED) or equivalent

Knowledge & Skills:

• Exercise patience and understanding working with participants of many skill levels and individual needs.
• Be culturally respectful while working with an ethnically, linguistically, and economically diverse population.
• Communicate effectively (verbally and written), and read, using the primary language within the workplace.
• Exercise confidentiality and discretion pertaining to the work environment as required by HIPPA.
• Be committed to the values of the organization while demonstrating good judgment, flexibility, and discretion when dealing with confidential and sensitive matters.
• Operating knowledge of a computer, iPad or tablet, applications and software, standard office equipment and Microsoft (Outlook, Word, and Excel). Must be able to use an iPhone or work cell phone if applicable.
• Ability to work comfortably with individuals at all levels within the organization

Physical Requirements:

• Frequent bending, reaching, squatting, kneeling, twisting when working with participants.
• Responsive to audio and visual cues from participants and their families, other staff members, and the environment
• Work calmly during behavioral and health-related incidents.
• Use logic and reasoning for anticipating future needs, goals, and events.
• Stand or sit for extended periods of time, stand for up to 6-8 hours a day.
• Occasional lifting, carrying, pushing, and loading materials up to and including 50lbs.
• Aid during transfers when applicable. Some participants may require the use of a Hoyer lift for transfers.
• Frequent driving (to and from office, the community, and participants’ homes) when applicable.
• Work at participants’ homes, community settings, and ESH facility, depending on assignment.

CONDITIONS OF EMPLOYMENT

• Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ). The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.
• Reliable transportation needed.
• (For locations where driving is required) Must have a valid Driver’s License with Insurance, proof of current vehicle registration and safety check; maintain a clean driving record.
• Must pass health screenings, obtain vaccinations and clear TB testing based on company policies. Freedom from any communicable disease or medical conditions that would interfere with the physical requirements of this position.
• Obtain and maintain clearance through the Office of Inspector General.
• Obtain and maintain current First Aid and CPR certification.
• Must attend all required training.