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Job Title:聽 聽 聽 聽 聽Team Lead聽 聽聽
Reports to:聽 聽 聽 聽Club Manager
Status:聽 聽 聽 聽 聽 聽 聽 聽Full Time/Supervisor/Non-Exempt
Job Summary
Responsible for assisting in the oversight of gym operations to ensure positive member experience.
Essential Duties and Responsibilities聽
- 聽Assist in training and developing staff.
- 聽 Assist in member service oversight making sure all staff provide great customer experience.
- 聽 Very involved in front desk related tasks:聽
- Answering phone calls in a polite and friendly manner to assist with questions or concerns.
- Taking info calls.
- Assist in member check-ins, sign-ups, cancellations, and updating member account information.
- Great/meet potential members and provide gym tour.
- 聽 Assist to facilitate member service issues and questions.
- 聽Assist with team member management and provide backup support to Club Manager as needed.
- 聽Ensuring adherence to all company policies and procedures.
- Help create and maintain a positive image for the club.聽
- Assist overseeing cleanliness and appearance of gym.
- Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
- 聽Assist in ordering supplies, keeping inventory and tracking reports as needed.聽
Essential Behavior Requirements
路聽 聽 聽 聽Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer鈥檚 wants and needs.
路聽 聽 聽 聽Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer鈥檚 perspective) and works together to solve the problem.
路聽 聽 聽 聽Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
路聽 聽 聽 聽Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
路聽 聽 聽 聽Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising.聽
Minimum Qualifications
路聽 聽 聽 聽Honesty and good work ethic
路聽 聽 聽 聽Strong customer service skills
路聽 聽 聽 聽Strong communication, organizational and leadership skills
路聽 聽 聽 聽Basic computer proficiency
Physical Demands
路聽 聽 聽 聽Standing and walking at least 75% of the shift
路聽 聽 聽 聽Talking in person or on the phone at least 75% of the shift
路聽 聽 聽 聽Must be able to lift to 50 lbs. less than 30% of the time.聽
Benefits
路聽 聽 聽 聽Dollars for Scholars Program
路聽 聽 聽 聽Employee Appreciation Program
路聽 聽 聽 聽Free Membership for self and one family member or friend
路聽 聽 聽 聽Team Member Support Team
路聽 聽 聽 聽Health, Dental and Vision Insurance
路聽 聽 聽 聽Critical Illness Insurance
路聽 聽 聽 聽Short Term Disability Insurance
路聽 聽 聽 聽Accident Insurance
路聽 聽 聽 聽Voluntary Life Insurance
路聽 聽 聽 聽Pet Insurance聽
路聽 聽 聽 聽HSA
路聽 聽 聽 聽Advancement Opportunities聽
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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