Sales & Operations Planning Manager

SUMMARY:

The Sales & Operations Planning (S&OP) Manager is responsible for leading the cross-functional planning process that aligns Sales, Production, and Logistics to ensure optimal service to customers. This role owns the Master Production Plan, supports the sales organization with accurate demand and capacity information, and ensures materials, resources, and schedules are in place to meet customer expectations. The S&OP Manager serves as the liaison between internal sales teams, external customers, manufacturing operations, logistics, and procurement. The position supervises planning and scheduling functions and plays a central role in achieving company service levels, operational efficiency, and inventory targets. 

DUTIES & RESPONSIBILITIES:

• Lead the monthly S&OP cycle, including demand review, supply review, and executive alignment.
• Develop and maintain the Master Production Schedule.
• Provide Sales teams with accurate capacity, lead-time, and production forecasts. 
• Analyze sales trends, forecasts, and customer demand.
• Serve as the primary bridge between Sales, Production, and Logistics.
• Communicate changes in customer demand and production capabilities.
• Meet with customers as necessary to align their needs with production & internal sales team.
• Forecast and procure required raw materials.
• Monitor supplier performance and material risk.
• Evaluate plant capacity, labor requirements, and scheduling constraints.
• Support scenario modeling and long-range planning.
• Act as the internal advocate for customer delivery needs.
• Maintain key S&OP KPIs and develop dashboards for leadership.
• Supervise purchasers/buyers, logistics team, customer service and other support roles. 
• Champion continuous improvement across planning and supply chain functions. 
• Develop risk-mitigation plans such as dual sourcing & strategic inventory.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Manages 2-4 employees within the logistics, purchasing, and customer service departments.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Under the direction and guidance of HR, responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in supply chain, business or related field.
• 3-7 years of experience in planning or supply chain roles in a manufacturing environment. 
• Equivalent combination of education, training and experience may be considered in lieu of degree.
• Computer skills required: 
• Microsoft Office 365 including Outlook, Word, Excel, PowerPoint, and Teams; advanced Excel and data-analysis skills. 
• Proficiency in ERP/MRP systems.
• Other skills required: 
  • Strong understanding of S&OP processes and best practices.
  • Knowledge of production workflows, material planning, and supply chain fundamentals.
  • Excellent verbal and written communication skills; must be able to communicate across all levels of the organization and possess cross-functional leadership abilities.
  • Strong analytical thinking and problem-solving abilities.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Ability to adapt to the needs of the organization and employees.
  • Ability to prioritize tasks and to delegate them when appropriate; able to lead teams and manage competing priorities.

PREFERRED QUALIFICATIONS:

• APICS/CPIM/CSCP certification

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the duties and responsibilities. 

This position will be located in a normal office environment with frequent visits to the shop floor as needed on a daily basis. While performing the duties of this job, the noise level in the work environment is moderate with occasional loud noise. Frequently required to talk, hear, walk, sit, and stand. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually works near moving mechanical parts and may occasionally be exposed to fumes, airborne particles or toxic chemicals. Must be able to lift and/or move up to 50 pounds. 

HEALTH & SAFETY REQUIREMENTS:

• Perform job functions in a safe manner.
• Wear all Personal Protective Equipment (PPE) required by Company policy for the job being performed.
• Know and follow established job-specific and facility wide safety and health procedures and rules.
• Actively participate in safety and health training and demonstrate competency based on training received. 
• Brings safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can upon observation.

OTHER DUTIES:

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. 

BENEFITS:

• Multiple benefit plans to choose from based on you and/or your family’s needs, beginning the 1^st of the month following date of hire.
• 401(k) eligibility after 90 days.
• Vacation and Holiday pay
• Training opportunities
• And much more! 

EQUAL OPPORTUNITY:

TeMa North America is an Equal Opportunity Employer.