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SUMMARY:
This Quality Control Supervisor is responsible for overseeing all quality control activities within production and the laboratory environment to ensure products meet internal specifications and customer requirements. This role leads quality personnel, drives continuous improvement, ensures compliance with applicable standards, and supports cross-functional teams to resolve quality issues and reduce cost of poor quality.
DUTIES & RESPONSIBILITIES:
- Quality Operations:
- Develop and maintain quality control plans, inspection instructions, and operator check sheets.
- Ensure production operators have current specifications, control limits, and reference samples.
- Perform and/or oversee laboratory testing to validate product compliance.
- Ensure proper calibration, maintenance, and operation of laboratory equipment.
- Non-Conformance & Corrective Action:
- Investigate product non-conformances and verify test results prior to escalation.
- Lead root cause analysis and implement corrective and preventive actions (CAPA).
- Coordinate with Production to contain nonconforming product and prevent recurrence.
- Ensure timely disposition of nonconforming materials (e.g., rework, scrap, downgrade).
- In case of non-compliance, verify test results prior to escalation to ensure accuracy. Coordinates with the shift supervisor or team lead to define corrective actions to restore product compliance within established specifications while minimizing cost impact.
- Document and track corrective actions through closure.
- Cross-Functional Collaboration:
- Partner with Production and R&D to resolve quality issues and improve processes.
- Communicate quality concerns, trends, and improvement opportunities to leadership.
- Support new product development and raw material validation in collaboration with R&D.
- Collaborate with the R&D team when persistent non-conformities require technical changes, material adjustments, or exceed standard production parameters.
- On a weekly basis, collaborate with the R&D team in TeMa North America on the opportunities for improvement to ensure clear, actionable guidance is communicated to operators working on complex products.
- Provide input to the supervisors in order to support cost-containment and continuous improvement initiatives.
- Schedule and lead monthly meetings with shift supervisors and upper management to identify corrective actions and drive process improvements.
- Data & Reporting:
- Maintain quality records and prepare Certificates of Analysis (COA) for customers.
- Analyze quality data to identify trends, drive improvements, and reduce defects.
- Develop and report key quality metrics (scrap, rework, customer complaints, etc.).
- Investigate customer complaints and coordinate corrective actions to ensure timely and effective resolution.
- Implement and monitor Statistical Process Control (SPC) methods and track process capability where applicable.
- Supplier & Incoming Quality:
- Oversee incoming material inspections and supplier quality performance.
- Escalate and document supplier non-conformance issues.
- Compliance & Systems:
- Ensure compliance with applicable standards (UL, customer requirements, ISO if applicable).
- Maintain documented procedures and support internal/external audits.
- Training:
- Train employees on quality standards, inspection methods, and procedures.
- Promote a culture of quality and accountability across production teams.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES:
- Directly supervises anywhere from 1-4 employees within the quality department.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Under the direction and guidance of HR, responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Has authority to stop production for quality concerns and escalate issues to leadership as needed.
REQUIRED QUALIFICATIONS:
- High School Diploma or equivalent.
- Minimum of 5 years of experience as a Quality Control Technician, and 2 years of supervisory experience.
- Computer skills required:
- Microsoft Office 365 including Outlook, Word, Excel, PowerPoint, and Teams
- Other skills required:
- Demonstrated leadership ability with experience managing teams in a manufacturing environment.
- Excellent problem-solving and troubleshooting abilities.
- In-depth knowledge of manufacturing equipment and processes.
- Understanding of quality control standards and safety regulations.
- Ability to analyze production metrics and generate reports.
- Excellent verbal and written communication skills. Must be able to communicate across all levels of the organization.
- Organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate.
PREFERRED QUALIFICATIONS:
- Bachelor’s degree in quality engineering, or a related field is preferred.
- ASQ certifications (CQE, CQT, or CQI)
- Experience with quality systems or ERP/MES systems.
- Experience in plastics or polymer manufacturing.
- Knowledge of plastics extrusion processes.
PHYSICAL DEMANDS & WORK ENVIRONMENT:
The physical demands described are representative of those that must be met by an employee to successfully perform the duties and responsibilities of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the duties and responsibilities.
This position will be located in a production shop floor and quality lab environment and may be required to work 1st, 2nd, 3rd or other designated shift hours. Overtime may also be required based on business conditions. While performing the duties of this job, the noise level in the work environment is moderate with occasional loud noise. Frequently required to talk, hear, walk, sit, and stand. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually works near moving mechanical parts and may occasionally be exposed to fumes, airborne particles or toxic chemicals. Must be able to lift and/or move up to 50 pounds.
HEALTH & SAFETY REQUIREMENTS:
- Perform job functions in a safe manner.
- Wear all Personal Protective Equipment (PPE) required by Company policy for the job being performed.
- Know and follow established job-specific and facility wide safety and health procedures and rules.
- Actively participate in safety and health training and demonstrate competency based on training received.
- Brings safety and health issues, unsafe acts, and safety suggestions to management’s attention or correct those you can upon observation.
OTHER DUTIES:
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
BENEFITS:
- Multiple benefit plans to choose from based on you and/or your family’s needs, beginning the 1st of the month following date of hire.
- 401(k) eligibility after 90 days.
- Vacation and Holiday pay
- Training opportunities
- And much more!
EQUAL OPPORTUNITY:
TeMa North America is an Equal Opportunity Employer.
Learn more about this Employer on their Career Site
