Role Overview

We are seeking dependable, detail-oriented individuals to join our remote team as Reservation Support Advisor. In this role, you will assist customers with researching vacation choices, organizing reservation details, and staying prepared as their plans progress.

This opportunity is open to candidates from a variety of backgrounds, including those new to the industry. No previous travel experience is required. Training, supplier resources, and continued education are provided to help you become comfortable with the tools and responsibilities of the position.

What You'll Do

Respond to client inquiries and gather information about upcoming vacation plans
Research hotels, resorts, cruises, transportation, tours, excursions, and other experiences
Review available options based on client preferences, dates, and budget considerations
Assist with coordinating selected accommodations, transportation, and activities
Process and organize reservation information using approved booking resources
Provide clients with confirmations, schedules, itinerary information, and relevant documentation
Track upcoming deadlines, outstanding information, and reservation requirements
Follow up with clients and communicate important booking updates
Assist with routine reservation revisions, cancellations, and special requests
Verify names, dates, services, and other important booking information
Maintain accurate client notes and reservation records
Complete ongoing supplier and destination education

What We Provide

100% remote opportunity within approved regions
Flexible full-time and part-time scheduling
Beginner-friendly onboarding and training
No previous travel-industry experience required
Continued team support and guidance
Access to supplier and destination education
Opportunities to develop customer service, reservation, and organizational skills
Professional development and growth opportunities
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry benefits
Supportive virtual team environment

Qualifications

Professional written and verbal communication skills
Strong customer-service and listening abilities
Excellent organization and attention to detail
Ability to manage multiple client requests and deadlines
Comfortable researching information and working with online platforms
Willingness to learn reservation systems and digital tools
Dependable and adaptable when priorities change
Strong follow-up, time-management, and problem-solving skills
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must be legally authorized to work and reside in the US, UK, Mexico, Australia, Spain, or another approved region

Learn more about this Employer on their Career Site