Dealership Service Advisor - Dave Smith Motors

Company Description

At Dave Smith Motors, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Annual Salary Range:

$75,000-$120,000

Job Description

Responsibilities

• Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner.
• Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Test-drive the vehicle or refer to the test technician as necessary.
• Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
• Maintains a dealership-prescribed standard for “hours per customer repair order written."
• Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

Required Qualifications

• 1+ years of experience in a dealership position (Advisor, BDC, Service department role)
• Experience working with and using CDK
• General knowledge of vehicle mechanical operations.
• High school diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid driver’s license with a clean driving record
• Must be authorized to work in the USA
• Must be willing to undergo pre-employment compliance requirements: Drug testing, background check, MVR.

Additional Information

Compensation (Commission-based role):

• Anticipated $70,000-$120000 (if meeting quotas and metrics set by dealership.)