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- Greets patients, ascertains purpose of visit, and confirms or updates demographics and insurance in EMR system.
- Checks in and out patients in a timely, accurate and professional manner.
- Verifies eligibility for all walk-ins, obtains proof of eligibility, makes copies of picture ID, and of front/back of insurance card.
- Obtain signatures for form and documents and scan all required documents into EMR system.
- Directly responds to questions, provides guidance to patients and anticipates patient needs; accountable for their comfort.
- Collects co-payments from patients.
- Post payments from patients.
- Courteously answers calls, forwards to appropriate team member and accurately documents messages.
- Schedules, cancels and reschedules regular, missed and follow-up appointments; Schedules patient transportation as needed.
- Calls and confirms appointments; unconfirmed for day of and for the following day; conducts follow-up calls as needed to check on patients.
- Effectively manage special projects and other tasks as assigned.
- Performs other duties as required.
- Bilingual, Preferred Language English and Spanish
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