Electronic Intake Coordinator

PURPOSE AND SCOPE:
Facilitates the monitoring of the efficiency and efficacy of Support Center offices to ensure the highest quality of customer service to patients and other clients seeking placement. Assists with the development of policies and procedures for the Support Centers to ensure compliance with all pertinent company, local, state and federal regulations and requirements.  

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as the first and primary contact for Referral Sources on all assigned placements.
• Constantly monitors intake sources including but not limited to Fax boxes, Clip boxes, Electronic Referral Services and Discharge Planning programs.
• Researches and reviews received information including demographic, financial, medical and any other pertinent data from the referral agency to initiate the process.
• Researches and completes preliminary referral paperwork and standard admissions forms to ensure efficient processing of admissions.
• Must obtain any missing information which may prevent entering request into appropriate financial systems.
• Enters all faxed and electronic referrals into appropriate financial systems and creates new encounter.
• Schedules encounter in a timely manner generally within 5 minutes in order to start the admissions process for the Patient Intake Coordinator.
• Assigns encounters to placement coordinators per worklists/dashboards. Works closely with management team to monitor referral numbers per coordinator and to provide feedback when necessary.
• Responsible for communicating with Patient Admission Coordinators on all new referrals
• Reconcile missing data reports to ensure that all data is complete and accurate.
• Labels Medical Records to provide Patient name and Placement type for the placement coordinator.
• Forwards and Distributes electronic files related to new or readmit/resume referrals to proper placement coordinator.
• Communicates with Referral Sources and Operations when necessary
• May coordinate with the Patient Intake Coordinators to establish appropriate placement of patients according to vacancies rates and capacity of relevant clinics.
• Other duties as assigned.

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION:
High School Diploma required

EXPERIENCE AND REQUIRED SKILLS:  

• 1+ years’ experience in a customer service, support center or information processing environment, preferably in a healthcare-related field.      
• Excellent customer service, communication, organizational and interpersonal skills required.
• Detail oriented with the ability to enter information accurately on paper and into a database system.
• Working knowledge of standard office applications – email, word processing, spreadsheets, and presentations.
• Completion of and compliance with the Marketing and Business Development Functional Compliance Program.
• Ability to adapt to change and support new policies and procedures in a positive manner.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws