IT Operations Analyst

The IT Operations Analyst is responsible for the day-to-day delivery, support, and administration of the Company’s information technology environment. This position is the primary internal technical resource for employees across the Company’s offices and remote locations, providing end-user support, account and device administration, and routine systems administration in a cloud-based Microsoft 365 environment. The IT Operations Analyst executes the operational work behind the Company’s IT policies — provisioning, patching, backup verification, endpoint security, and incident first response — coordinates the Company’s outsourced service desk and technology vendors, and supports infrastructure projects, office moves, and the technology integration of newly acquired offices.

Essential Duties and Responsibilities

• Serve as the primary point of contact for employee technology support requests; triage, resolve, escalate, and document issues through closure.
• Administer the Company’s Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive, Teams, and associated licensing.
• Provision, modify, and disable user accounts, group memberships, and system access in accordance with the Company’s onboarding and offboarding procedures, executing access changes that have been approved by IT leadership.
• Configure, deploy, maintain, and retire laptops, desktops, mobile devices, printers, and peripherals using centralized endpoint management tooling.
• Maintain endpoint security controls, including endpoint detection and response agents, device compliance and configuration policies, disk encryption, and multifactor authentication enrollment.
• Apply operating system, application, and firmware updates on a defined schedule; track and remediate outstanding vulnerabilities and configuration gaps.
• Monitor backup jobs, verify successful completion, and participate in periodic restore testing and disaster recovery exercises.
• Provide first response for security alerts and suspected incidents, including triage, initial containment, escalation to the Director of Information Technology, and coordination with the Company’s managed detection and response provider.
• Support office network infrastructure, including switches, wireless access points, firewalls, and internet circuits; coordinate with internet service providers on outages, upgrades, and new-office installations.
• Assist remote and field staff with connectivity, remote access, VPN, and mobile device issues.
• Maintain the IT asset inventory — hardware, software, licenses, and warranties — including asset tagging, naming standards, and secure disposal records.
• Maintain accurate technical documentation, including configuration records, network diagrams, standard operating procedures, and knowledge base articles.
• Coordinate day-to-day work with the Company’s outsourced IT service desk and technology vendors, and verify the quality and completeness of delegated work.
• Assist with software evaluation, procurement, licensing, and centralized installation in accordance with Company approval processes.
• Support technology projects, including system and tenant migrations, office relocations, hardware refreshes, and the IT integration of acquired offices.
• Assist with the collection and retention of records and evidence supporting the Company’s information security and federal contracting compliance obligations.
• Provide technology orientation and practical guidance to employees, and support delivery of security awareness training.
• Follow and help uphold Company policies on information security, confidentiality, acceptable technology use, and data protection.
• Perform other related duties as assigned.

Required Qualifications

• Associate or bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field; equivalent education and experience may be considered.
• Three or more years of experience in IT support, systems administration, or IT operations, preferably as a generalist supporting an entire organization.
• Hands-on experience administering Microsoft 365 and Microsoft Entra ID (Azure AD), including user, group, license, and access management.
• Experience with centralized endpoint management and deployment, such as Microsoft Intune or a comparable platform.
• Working knowledge of Windows client and server operating systems, endpoint security tooling, patch management, and backup and restore operations.
• Practical networking knowledge sufficient to support office environments, including TCP/IP, DNS, DHCP, VLANs, wireless, VPN, and firewall and ISP troubleshooting.
• Understanding of identity and access management concepts, multifactor authentication, and least-privilege access.
• Demonstrated customer-service orientation, with the ability to explain technical matters clearly to non-technical staff.
• Ability to organize technical information and maintain accurate documentation.
• Ability to work independently, manage competing priorities, and respond effectively to urgent issues in a small-team environment.
• Ability to handle confidential information with discretion and exercise sound professional judgment.

Preferred Qualifications

• Bachelor’s degree in a related technology field.
• Experience supporting multiple offices and a distributed or largely remote-capable workforce.
• Experience in a cloud-first environment with minimal on-premises infrastructure.
• Experience working alongside an outsourced service desk or managed security service provider.
• Experience with IT integration following mergers or acquisitions, including tenant or system migrations.
• Familiarity with security compliance frameworks such as CMMC, NIST SP 800-171, SOC 2, or ISO 27001.
• Industry certifications such as CompTIA A+, Network+, or Security+, or Microsoft certifications such as MS-900, MD-102, or SC-300.

Core Competencies

• Technical troubleshooting and root-cause analysis
• Systems and endpoint administration
• Customer service
• Security awareness and sound risk judgment
• Attention to detail
• Organization and documentation
• Communication and teamwork
• Time and priority management
• Adaptability in a changing environment
• Confidentiality and professional judgment

Physical and Work Requirements

• Ability to work at a computer for extended periods.
• Ability to lift, carry, and install computer or network equipment weighing up to 40 pounds.
• Ability to bend, kneel, reach, and work in confined areas when installing or inspecting equipment.
• Periodic travel to Company offices and project locations in Florida, Georgia, and South Carolina may be required.
• Occasional evening, weekend, or after-hours availability may be required for maintenance windows, migrations, or urgent technical issues.

Employment Classification

• FLSA Status: Exempt
• Employment Type: Full-Time
• Department: Information Technology
• Reports To: Director of Information Technology

Benefits

About Us

MC Squared is a professional consulting engineering firm specializing in Geotechnical Engineering, Geo-Environmental Services, Construction Materials Testing and Inspection, and Pavement Design and Management, with offices throughout Florida, Georgia, and South Carolina. MC Squared operates as part of ACES.

Our clients include DOTs, municipalities, state agencies, and large multinational engineering firms. We provide innovative solutions to complex subsurface challenges supporting transportation, water and wastewater, tunneling, dams, aviation, commercial development, educational facilities, and other critical infrastructure projects. Our team is committed to technical excellence, professional development, and delivering high-quality solutions that help shape the communities we serve.