Sales Customer Service Administrative Assistant

About South Mill Champs

For more than 90 years, South Mill Champs has been a leader and innovator in the mushroom-growing industry. Today, we proudly supply over 140 million pounds of fresh, frozen, and minimally processed mushrooms across North America. Our commitment to quality, efficiency, and customer satisfaction allows us to serve retail, food service, wholesale, and processing partners with excellence.

At South Mill Champs, we believe in leading by example—embracing innovation, sustainability, and continuous improvement in everything we do. Our strategic pillars connect our people, operations, community, and environmental practices, ensuring we make a positive impact from farm to plate.

As we continue to grow, we remain dedicated to providing exceptional mushrooms, nurturing strong partnerships, and creating an environment where employees can thrive as part of an industry-leading team.

Benefits

At South Mill Champs, we value our people and the important role they play in our success. Our benefits offering include competitive pay, health and wellness coverage, retirement savings options, paid vacation, sick time, short term disability and life insurance, employee discount program, and opportunities for growth and development within a supportive, team-oriented environment.

Position Summary: 

The Customer Service & Administrative Assistant will be responsible for processing customer orders, providing support to clients and internal departments, and assisting with general office tasks. The ideal candidate is organized, efficient, and enjoys working in a fast-paced environment.

Qualifications:

• High School or General Education Diploma
• Undergraduate studies in Business, Sales or Marketing a plus
• 1–2 years of customer service or administrative experience (preferably in produce, food distribution, or manufacturing).
• Strong data entry and computer skills (Microsoft Office, QuickBooks, or ERP systems preferred).
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to multitask in a busy environment.
• Team-oriented, dependable, and professional demeanor.
• Knowledge of basic inventory accounting and book-keeping.
• Spanish language skills are helpful but not required.

Roles and Responsibilities:

• Receive and process customer orders accurately and efficiently.
• Communicate with customers via phone, email, and in person to provide order updates, answer questions, and resolve issues.
• Coordinate with production and shipping departments to ensure timely order fulfillment.
• Maintain accurate records of customer interactions, orders, and shipping details.
• Prepare invoices, shipping documents, and other administrative paperwork.
• Assist with data inventory tracking, reconciliation, entry, filing, and other office duties as needed.
• Assist Sales Director and Supervisor with administrative tasks
• Support sales and logistics teams with administrative tasks.
• Prepares Sales reports upon request in various formats.
• Handles billing of invoices through email, fax, or post
• Help maintain an organized and professional office environment.