Asset Recovery Generalist

HAPO Community Credit Union is an organization that believes in providing service that focuses on our members and giving back to the communities in which we do business - "Community" is our middle name. Our Standard of Service is to Defy Expectations. We promote individuality and encourage our employees to Defy Expectations®: To treat every situation as a unique opportunity to be in the moment and go beyond what is expected. We value every member and appreciate the opportunity to serve you.

Come defy expectations with us!

HAPO Health Benefits

• No cost premium health insurance for all employees, including medical, dental and vision
• Accidental death and dismemberment insurance
• Long term and Short term disability

HAPO Professional Benefits

• Competitive pay
• Pension Plan
• 401K program with match
• Flexible spending account (medical and dependent care)
• 0% interest on select personal loans

HAPO Personal Benefits

• Employee Assistance Program (EAP)
• Paid time off
• 12 paid holidays per year
• Paid Birthday day off
• HAPO Anniversary day off
• Volunteer Opportunities (Both Paid and Volunteer)
• Employee Milestone Anniversary Bonus

Essential Job Functions include but are not limited to: 

• Provide support across all Asset Recovery functions and cross-functional tasks (legal, repossession, bankruptcy, collections)
• Maintain vendor management records and ensure timely service delivery
• Assist with departmental tasks, including mail processing, check posting, debt management proposals, payment research, and other administrative duties as assigned
• Process Chapter 7, 11 and Chapter 13 bankruptcies, including filing claims and updating systems
• Handle garnishments, foreclosures, and legal claims
• Maintain general ledgers and submit NCUA Call Reports
• Assign repossession orders and manage vendor relationships
• Process impounds, insurance claims, and auction documentation
• Review auction reports and ensure accurate sale postings

HAPO is now accepting applications for an Asset Recovery Generalist in Kennewick, WA. We are seeking an individual who is ambitious, self-motivated and who strives to represent HAPO’s core commitment “Be in the Moment” and standard of service “Defy Expectations” with our members, community as well as the team they are a part of. The Asset Recovery Generalist is responsible for performing a wide range of duties, including but not limited to bankruptcy processing, charge-off and recovery, repossession support, compliance assistance, foreclosure activities, remarketing, and project-related tasks. The role will rotate among team members to ensure cross-functional coverage and continuity. 

Requirements: 

• Associate degree required; Bachelor’s degree (preferred) 
• Four (4) Asset Recovery Specialist (Collector) or Credit Union Back Office experience (preferred) 

Location: On-Site Kennewick (WA)

Schedule: 

• Must be available to work 35–40 hours per week, Monday through Friday, between 8:30 a.m. and 6:30 p.m. with occasional Saturdays required
• Team Meetings are held at 8am throughout the month
   

Starting Pay Range (DOE): $26.50 - $39.75
This is an hourly position with the potential to earn incentive
*Typically, Selected candidates are hired between the minimum and midpoint range, based on applicable experience and qualifications.

HAPO is an equal opportunity employer that values employees and supports an organizational culture of diversity, respect and personal and professional growth.